Wax Center Guest Experience Lead

European Wax Center; Boulder (CO); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

PTO Bank (vacation, personal, and sick

Pet insurance

Employee discounts (free waxing + 40%‑

Disability coverage

EAP

Wellness Program participation

Job summary

European Wax Center - Boulder is hiring an Assistant Center Manager to support daily operations, drive guest satisfaction, and lead the team in the Center Manager's absence. This in-center leadership role emphasizes coaching, KPI-driven decisions, and growth through sales performance.

The role requires 1–2 years in retail/beauty, strong communication, and a flexible schedule. Candidate must be ready to engage with community outreach and maintain a high standard of cleanliness and service.

Qualifications

• 1–2 years of experience in retail and/or beauty recommended.
• Prior leadership experience with coaching and development skills.
• Working knowledge of KPIs and how to leverage them to improve results.
• Flexible availability to support business needs.
• Prior keyholder experience is a plus.
• Positive, friendly, upbeat personality.
• Thrive in a fun, fast-paced environment.
• Ability to resolve guest concerns promptly with sound judgment and empathy.
• Team player with strong communication skills.
• Open to transferring to neighboring locations and growing with the company.

Responsibilities

• Lead the center in the Center Manager's absence, including PTO and meetings.
• Understand center KPIs and use performance insights to drive results.
• Meet and exceed Wax Pass and retail sales goals.
• Coach Associates on selling behaviors and provide ongoing feedback.
• Deliver an exceptional guest experience from check-in to check-out.
• Follow up with guests and respond to returns daily.
• Assist the Center Manager with daily operations, scheduling, and team support.
• Assist with onboarding and training; ensure cleanliness and high standards.
• Motivate the team to improve performance and profitability.
• Support growth through grassroots marketing and community outreach.

Skills

Leadership experience

Coaching & development

KPIs knowledge

Flexible availability

Guest concerns resolution

Strong communication

Team player

Willing to transfer

Retail/beauty experience (preferred)

Job description

European Wax Center - Boulder is hiring an Assistant Center Manager to support daily operations, drive guest satisfaction, and lead the team in the Center Manager's absence. This in-center leadership role emphasizes coaching, KPI-driven decisions, and growth through sales performance.

The role requires 1–2 years in retail/beauty, strong communication, and a flexible schedule. Candidate must be ready to engage with community outreach and maintain a high standard of cleanliness and service.