Waterpark Supervisor

Kalahari Resorts LLC; Mount Pocono (PA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Career growth opportunities with promo

401(k) matching

Paid time off

Holiday pay

Health, dental, and vision

Employee appreciation events

Education assistance

Job summary

Kalahari Resorts LLC is seeking a Waterpark Supervisor to ensure guest and associate safety across indoor and outdoor waterpark areas. This on-site role involves lifeguard oversight, incident response, and staff coaching to uphold company safety standards.

The position requires Starguard Lifeguard Instructor certification, at least 1 year of supervisory experience, and a leadership approach focused on collaboration and service.

Qualifications

• Starguard Lifeguard Instructor certification required.
• Minimum 1 year supervisory experience.
• Leadership style rooted in collaboration, respect and service.

Responsibilities

• Assist Waterpark Manager with associates’ training and in-service training and demonstrate rescue skills on request.
• Ensure lifeguards and EMTs perform to standards set by Kalahari certifying agency and management.
• Walk waterpark floor during shifts to monitor safety, guest satisfaction and lifeguard performance.
• Conduct morning and evening in-services and ensure documentation is completed.
• Prepare all required paperwork including forms, write-ups, reports and schedules.
• Coordinate with maintenance to keep equipment safe, clean and in good condition.
• Support safety programs and guest safety initiatives.

Skills

Lifeguard cert

Supervisory experience

Leadership

Job description

Description

At Kalahari Resorts & Conventions, we don’t just create vacations— we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world‑class dining, luxurious spas, thrilling entertainment, and cutting‑edge convention centers that redefine hospitality.

But we’re more than a resort . As a family-owned company, our Promise is simple: Lead with Love . This means caring deeply for our guests, associates, and communities— treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa.

Kalahari Resorts & Conventions is seeking a Waterpark Supervisor . In this role, you will be responsible for the safety of guests/associates in all pools, hot tubs, slides, attractions, and interactive features in the indoor and outdoor waterpark areas; applying life‑saving skills and first aid to any guest who is in need .

As part of our leadership team, you’ll embody our Promise to Lead with Love —guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll e nsure that all guests feel welcome and safe and are given responsive, friendly, and courteous service always .

This is an hourly wage role

Key Responsibilities

• Assist Waterpark Manager with associates’ training and in-service training and demonstrate all rescue skills upon request
• Ensure lifeguards and EMT’s are performing to the standards set forth by Kalahari certifying agency and management team.
• Walk entire waterpark floor throughout shifts checking on safety concerns, guest satisfactions and lifeguard performances.
• Conduct morning and evening in-services, and ensure that all who participate complete the necessary documents
• Prepare all required paperwork, including forms, write-ups, reports and schedules in an organized and timely manner.
• Work with the waterpark maintenance team to ensure that all equipment is kept safe, clean and kept in excellent working condition through monitoring of daily

What We’re Looking For

• Starguard Lifeguard Instructor certification in waterpark/special facilities required .
• Minimum 1 year experience in a supervisory role preferred
• A leadership style rooted in collaboration, respect, and service to others.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love —because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |

Kalahari Resorts & Conventions is an Equal Opportunity Employer.

Wisconsin Dells - 608-254-5466 ext. 42123

Pennsylvania - 570-580-6000 ext. 21077

Texas - 512-582-4765