Waterpark Front Desk Supervisor

Kalahari Resorts LLC; Virginia; Hybrid; USD 25,000 - 26,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Holiday compensation

Health, dental, and vision coverage

Education assistance

Job summary

Kalahari Resorts & Conventions in Spotsylvania County, VA seeks a Waterpark Front Desk Supervisor to oversee daily front desk operations, drive guest service excellence, and support a high-volume waterpark environment.

You will lead a team, ensure accurate daily reporting, process guest transactions, and help meet sales and guest-satisfaction goals. Competitive pay and full benefits reinforce our commitment to Lead with Love.

Qualifications

• Supervisory or team-leading experience preferred.
• Excellent communication skills essential.
• Strong customer service orientation and problem-solving ability.
• High attention to detail in handling transactions and records.

Responsibilities

• Oversee daily waterpark front desk operations.
• Prepare reliable daily reports and assist guests with transactions.
• Model and lead guest service excellence to meet sales and satisfaction goals.
• Support team to ensure cleanliness, accuracy, and efficiency at the front desk.

Skills

Supervisory experience

Communication skills

Customer service

Attention to detail

Job description

Description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, wedon’tjust create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, andcutting-edgeconvention centers that redefine hospitality.

Butwe’remore thana resort. As a family-owned company, our Promise is simple:Lead with Love. This means caring deeply for our guests,associates, andcommunities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnershipwith charity:water,we’realso committed to bringing clean water to one million people in Africa.

Waterpark Front Desk Supervisor

Kalahari Resorts & Conventions is seeking aWaterpark Front Desk Supervisor.In thispositionyou willbe responsible forinternal waterpark revenue sales, preparing reliable daily reports,assistingguestsand processing transactions. You’ll oversee the waterpark front desk daily operations and team to achieveobjectivesin sales, employee retention, beyondexpectationsguest service and satisfaction, cleanliness, and sanitation.

As part of our team, you’ll embody our Promise toLead with Loveguiding, supporting, and inspiring associates while delivering extraordinary guest experiences. Your professionalism and helpful attitude will set the tone for a positive overall impression of the Kalahari.

Pay Rate - $18 - $19/Hr.

Key Responsibilities

• Previous supervisory responsibility preferred.
• Must have excellent communication skills, good customer relation skills and have great attention to detail
• Must be effective at listening to, understanding, and clarifying the issues raised by Associates, Supervisors, Department Heads, Senior Management, and guests.

What We’re Looking For

• Reliable, detail-oriented individuals who take pride in their work
• A positive attitude and a personality focused on service
• Willingness to work flexible and sometimes long hours, including weekends and holidays

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leadersLead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized byForbesas one of America’s Best Midsize Employers, America’s Best Employers for Women, and byUSA TODAYas the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

| Wisconsin Dells, WI|Sandusky, OH|Pocono Manor, PA|Round Rock, TX|Spotsylvania County, VA |

Kalahari Resorts & Conventions is an Equal Opportunity Employer.

Wisconsin Dells - 608-254-5466 ext. 42123

Pennsylvania - 570-580-6000 ext. 21077

Texas - 512-582-4765

EEO is the Law