Waterpark Director

Kalahari Resorts LLC; Round Rock (TX); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Career growth opportunities with promo

401(k) matching

Health, dental, and vision coverage

Employee appreciation events, perks at

Education assistance programs

Job summary

Kalahari Resorts & Conventions in Round Rock, TX seeks a Waterpark Director to oversee daily waterpark operations, safety, guest satisfaction and profitability.

You will lead a high-performing team, manage budgets, ensure compliance, and drive continuous improvements while embodying our Lead with Love promise. Requires 5+ years in leadership, lifeguard background, scheduling, HR knowledge, and a bachelor’s degree in a related field.

Qualifications

• 5+ years’ experience in operational floor management/director role preferred
• Previous lifeguard experience required
• Significant experience with guest services and conflict resolution
• Experience with scheduling and managing labor budget
• Experience with Hiring & Retention initiatives
• Basic knowledge of Human Resource law and function
• Bachelor’s degree in business management, Sports and Recreation, Hotel/Resort Management or related area preferred

Responsibilities

• Oversee daily operations of the waterpark, ensuring safety, cleanliness, and efficiency while delivering a memorable guest experience.
• Lead, train, and mentor associates to foster a positive, high-performing team culture focused on guest satisfaction.
• Develop and implement operational procedures, policies, and safety protocols to maintain compliance and operational excellence.
• Manage budgets and resources, including staffing, supplies, and maintenance, to optimize park performance and profitability.
• Analyze guest feedback and performance metrics to identify opportunities for improvement and drive continuous enhancements.

Skills

Leadership

Lifeguard experience

Guest services

Conflict resolution

Scheduling

Labor budgeting

Hiring & retention

Human resources knowledge

Education

Bachelor’s degree in business management, Sports and Recreation, Hotel/Resort Management or related

Job description

3001 Kalahari blvd, Round Rock , Texas 78665 , United States

Description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa.

Waterpark Director

Kalahari Resorts & Conventions is seeking a Waterpark Director position. In this role, you’ll be responsible for the administration, operation, and direct management necessary to achieve stated objectives in guest and associate safety, sanitation and cleanliness, equipment safety/repairs, sales/profitability, costs, employee retention, and guest service satisfaction of all Resort venues located in the indoor and outdoor waterpark. This is an exempt full-time position, with various work hours and days, based on business needs. This position regularly requires evening and weekend work.

As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll enhance the guest and associate experience by leading safe, engaging waterpark operations and fostering a positive work environment that empowers associates to deliver exceptional service.

Key Responsibilities

• Oversee daily operations of the waterpark, ensuring safety, cleanliness, and efficiency while delivering a memorable guest experience.
• Lead, train, and mentor associates to foster a positive, high-performing team culture focused on guest satisfaction.
• Develop and implement operational procedures, policies, and safety protocols to maintain compliance and operational excellence.
• Manage budgets and resources, including staffing, supplies, and maintenance, to optimize park performance and profitability.
• Analyze guest feedback and performance metrics to identify opportunities for improvement and drive continuous enhancements.

What We’re Looking For

• We do require aminimum of 5 years’ experience in operational floor management/director role preferred, with a leadership background in a large water park or recreational facility.
• Previous lifeguard experience required, along with extensive knowledge of leisure activities, commercial recreation, and/or large waterpark in a “for-profit” setting.
• Significant experience with guest services and conflict resolution.
• Experience with scheduling and managing labor budget.
• Experience with Hiring & Retention initiatives.
• Basic knowledge of Human Resource law and function.

Preferred Requirements

• Certified Pool Operator Certification.
• P&L Statement knowledge.
• Bachelor’s degree in business management, Sports and Recreation, Hotel/Resort Management or related area from a four-year college or university preferred.

Physical Demands

• You must have the ability to pass Kalahari’s lifeguard certification.
• Must be able to frequently move throughout the waterpark.
• Must be able to walk, climb or balance; and stoop, kneel, crouch, use hands to finger, handle, or feel; reach with hands and arms.
• Must be able to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1
Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |

Kalahari Resorts & Conventions is an Equal Opportunity Employer.

Wisconsin Dells - 608-254-5466 ext. 42123

Pennsylvania - 570-580-6000 ext. 21077

Texas - 512-582-4765