Waterpark Operations Leader - Guest Experience & Safety

Do not use; Pflugerville (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Typhoon Texas Austin Waterpark is seeking an Operations Manager to oversee daily park operations, supervise staff, and manage vendor partnerships under the Director of Operations.

You will train and coach team members, enforce safety standards, ensure opening/closing procedures, and coordinate guest experience initiatives to meet KPIs.

This role requires strong leadership, ability to work a varied schedule, and commitment to park safety and guest satisfaction.

Qualifications

• Must have 2+ years of supervisory or leadership experience in waterparks or similar guest-service settings.
• Must obtain Lifeguard License for Special Facilities and Ellis & Associates Instructor certification.
• Proficient in Microsoft Office and basic computer skills.
• Able to work in outdoor, hot/humid environments and long shifts.
• Must be 18 years or older.

Responsibilities

• Lead team to exceed community and corporate expectations by supporting all team members.
• Manage direct reports with clear expectations for projects, goals, and daily operations.
• Provide regular training and guidance, including new hire and re-training.
• Recruit, hire, train, coach, and discipline all direct reports in partnership with HR.
• Ensure safety and cleanliness standards are exceeded and documented.

Skills

Leadership experience

Waterparks/guest service

Microsoft Office

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office

Job description

Typhoon Texas Austin Waterpark is seeking an Operations Manager to oversee daily park operations, supervise staff, and manage vendor partnerships under the Director of Operations.

You will train and coach team members, enforce safety standards, ensure opening/closing procedures, and coordinate guest experience initiatives to meet KPIs.

This role requires strong leadership, ability to work a varied schedule, and commitment to park safety and guest satisfaction.