Waterfront Guest Experience Host

Hornblower Group; Norfolk (VA); On-site; USD 19,000 - 25,000; Full time

Job summary

Hornblower Group is seeking a Host aboard our scenic passenger vessel in Norfolk, VA. You will support front-of-house operations and deliver exceptional service while helping create memorable moments on the water.

Join a waterfront team with opportunities to engage guests, seat guests, and assist with daily cruise operations. Availability for nights, weekends, and holidays is required.

Qualifications

• High school diploma required or equivalent.
• Strong guest service and communication skills.
• Ability to multitask in a fast-paced hospitality setting.

Responsibilities

• Welcome guests with a warm, friendly, and professional attitude.
• Support the Restaurant Manager and front-of-house team with daily cruise operations.
• Assist with deck setup, package placement, table assignments, and service preparation.
• Greet and seat guests to ensure a smooth arrival experience.
• Assist Servers and Server Assistants during service.
• Provide guests with information about menus, packages, entertainment, cruise routes, and points of interest.
• Assist with post-cruise cleanup and maintain clean, organized service areas.
• Help ensure guest safety and satisfaction throughout the cruise.

Skills

Guest service

Communication skills

Multitasking

Attention to detail

Professionalism

18+ age

Education

High School Diploma

Job description

Hornblower Group is seeking a Host aboard our scenic passenger vessel in Norfolk, VA. You will support front-of-house operations and deliver exceptional service while helping create memorable moments on the water.

Join a waterfront team with opportunities to engage guests, seat guests, and assist with daily cruise operations. Availability for nights, weekends, and holidays is required.