Cruise Ship Host – Waterfront Dining & Guest Experience

Hornblower Group; Boston (MA); On-site; USD 42,000 - 52,000; Full time

Job summary

Hornblower Group's City Experiences division seeks a Host for on-board dining operations. You will assist Restaurant Manager, welcome guests, and help maintain high standards of service and guest satisfaction aboard the vessel.

Key responsibilities include safe operations, coordinating seating, assisting servers, and supporting pre- and post-cruise activities. Excellent customer service, organization, and teamwork are essential; flexibility to work nights and holidays is required.

Qualifications

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Previous restaurant experience preferred.

Responsibilities

• Provide exceptional hospitality to guests and coworkers.
• Responsible for creating and maintaining a safe work environment aboard the vessel, focusing constantly on the safety of all guests and shipmates.
• Actively participate in meetings including the Manager pre-cruise briefing.
• Oversee the setting of assigned deck(s), including package assembly & placement, and side work & section assignments.
• Assist with the warm and efficient greeting and seating of guests when they arrive.
• Coordinate buffets and table invitations on assigned deck(s)Assist Servers and Server Assistants with table service.
• Comprehensive knowledge of all F&B Menu items, packages & POS systems.
• Table touch all individuals on deck and meet all group leaders.
• Participate and lead post cruise clean up; assign duties and ensure the completion of all side work.
• Perform a walk-through inspection with the manager(s) at the completion of each cruise to ensure proper deck arrangement and sanitation.
• Check in with managers following the cruise to address any issues or situations, and to offer solutions to problems.

Skills

Customer service

Organization

Interpersonal skills

Education

High school diploma

Job description

Hornblower Group's City Experiences division seeks a Host for on-board dining operations. You will assist Restaurant Manager, welcome guests, and help maintain high standards of service and guest satisfaction aboard the vessel.

Key responsibilities include safe operations, coordinating seating, assisting servers, and supporting pre- and post-cruise activities. Excellent customer service, organization, and teamwork are essential; flexibility to work nights and holidays is required.