Customer Service Specialist II Flexible Schedule & Growth

Careers In Government, Inc.; Houston (TX); In loco; USD 38.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Dental

Vision

Wellness

Life insurance

Retirement pension

457 deferred compensation plan

Vacation and holidays

Descrizione del lavoro

Careers In Government, Inc. is hiring a Customer Service Representative II for Houston Water. The role involves handling customer inquiries, coordinating field crews, and processing service requests with accuracy.

A strong emphasis on service quality and problem-solving is required. The ideal candidate will have at least two years in administrative or customer service roles and a high school diploma or GED.

Competenze

• Requires a high school diploma or GED.
• Two (2) years of Administrative or customer service-related experience are required.
• An Associate's degree may be substituted for up to two years of the experience requirement.

Mansioni

• Maintain a positive, proactive approach aligned with department goals.
• Collect data and request field investigations.
• Coordinate field crew activities and relay information via PC and phone.
• Create, update and cost service requests and work orders accurately.
• Respond to inquiries by telephone or email.
• Demonstrate strong customer service skills and verify customer concerns.
• Maintain and monitor records and reports; provide guidance to other representatives.
• Perform other admin and customer service duties as requested.

Conoscenze

Customer service

Data entry

Administrative support

Formazione

High school diploma

GED

Descrizione del lavoro

Careers In Government, Inc. is hiring a Customer Service Representative II for Houston Water. The role involves handling customer inquiries, coordinating field crews, and processing service requests with accuracy.

A strong emphasis on service quality and problem-solving is required. The ideal candidate will have at least two years in administrative or customer service roles and a high school diploma or GED.