Customer Service Representative II/ Drinking Water Operations

City-of-Houston,-T; Houston (TX); Presencial; USD 36.000 - 54.000; Jornada completa

Descripción de la vacante

City of Houston, Houston Water division, is seeking a dedicated Customer Service Representative II. The role supports field operations, handles inquiries, and processes service requests with accuracy.

The department emphasizes reliability, customer focus, and collaboration with field crews and internal teams. Qualifications include a high school diploma or GED and at least two years of related experience; an Associate degree may substitute for up to two years.

Formación

• Requires high school diploma or GED.
• Two years administrative or customer service experience required; Associate degree may substitute for up to two years of experience.

Responsabilidades

• Maintain records and reports; provide guidance to other representatives.
• Create, update and cost service requests and work orders.
• Respond to inquiries by phone or email.

Conocimientos

Customer service

Communication

Educación

High School Diploma or GED

Associate degree substitution for up to two years experience

Descripción del empleo

Applications accepted from: All Persons Interested

Division: Houston Water

Reporting Location: 718 E. Burress Street, Houston, TX 77022

Workdays & Hours: Sunday - Saturday / Rotating Shifts

*Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS:

Houston Water Customer Service Section currently has an employment opportunity available for a Customer Service Representative II who is self-motivated, customer service oriented, pays attention to detail and uses effective problem-solving techniques to provide general information and customer assistance for quality service. Must be friendly, professional and attentive to the needs of both external and internal customers.

Essential job duties and responsibilities include:

• Maintaining a positive and proactive approach to the guidelines and department goals.
• Collecting data and requesting field investigations.
• Coordinating field crew activities; receiving information from field crews and other sources via PC and telephone.
• Creating, updating and costing service requests and work orders accurately and in a timely manner.
• Responding to inquiries by telephone or email.
• Demonstrating excellent customer service skills and using effective questioning techniques to verify/confirm customers’ concerns.
• Maintaining and monitoring various records and reports. Provides guidance and training to other representatives.
• Performing other administrative and customer service-related duties as requested.

WORKING CONDITIONS:

The position is physically comfortable most of the time with occasional periods of stooping, and/or light lifting of materials of up to 10 pounds.

EDUCATIONAL REQUIREMENTS:

Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS:

Two (2) years of Administrative or customer service-related experience are required.

An Associate’s degree may be substituted for up to two years of the experience requirement.

LICENSE REQUIREMENTS:

None

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

SELECTION/SKILLS TESTS REQUIRED:

None

However, the department may administer a skills assessment test.

SAFETY IMPACT POSITION:

No

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

PAY GRADE:

15

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.