Customer Service Representative II/ Drinking Water Operations

Careers In Government, Inc.; Houston (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Wellness

Life insurance

Retirement pension

457 deferred compensation plan

Vacation and holidays

Job summary

Careers In Government, Inc. is hiring a Customer Service Representative II for Houston Water. The role involves handling customer inquiries, coordinating field crews, and processing service requests with accuracy.

A strong emphasis on service quality and problem-solving is required. The ideal candidate will have at least two years in administrative or customer service roles and a high school diploma or GED.

Qualifications

• Requires a high school diploma or GED.
• Two (2) years of Administrative or customer service-related experience are required.
• An Associate's degree may be substituted for up to two years of the experience requirement.

Responsibilities

• Maintain a positive, proactive approach aligned with department goals.
• Collect data and request field investigations.
• Coordinate field crew activities and relay information via PC and phone.
• Create, update and cost service requests and work orders accurately.
• Respond to inquiries by telephone or email.
• Demonstrate strong customer service skills and verify customer concerns.
• Maintain and monitor records and reports; provide guidance to other representatives.
• Perform other admin and customer service duties as requested.

Skills

Customer service

Data entry

Administrative support

Education

High school diploma

GED

Job description

Job Description

POSITION OVERVIEW

Division: Houston Water

Reporting Location: 718 E. Burress Street, Houston, TX 77022

Workdays & Hours: Sunday - Saturday / Rotating Shifts

*Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS:

Houston Water Customer Service Section currently has an employment opportunity available for a Customer Service Representative II who is self-motivated, customer service oriented, pays attention to detail and uses effective problem-solving techniques to provide general information and customer assistance for quality service. Must be friendly, professional and attentive to the needs of both external and internal customers.

• Maintaining a positive and proactive approach to the guidelines and department goals.
• Collecting data and requesting field investigations.
• Coordinating field crew activities; receiving information from field crews and other sources via PC and telephone.
• Creating, updating and costing service requests and work orders accurately and in a timely manner.
• Responding to inquiries by telephone or email.
• Demonstrating excellent customer service skills and using effective questioning techniques to verify/confirm customers' concerns.
• Maintaining and monitoring various records and reports. Provides guidance and training to other representatives.
• Performing other administrative and customer service-related duties as requested.

WORKING CONDITIONS

The position is physically comfortable most of the time with occasional periods of stooping, and/or light lifting of materials of up to 10 pounds.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS: Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS: Two (2) years of Administrative or customer service-related experience are required.

Substitution: An Associate's degree may be substituted for up to two years of the experience requirement.

LICENSE REQUIREMENTS: None

PREFERENCES

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED: None

However, the department may administer a skills assessment test.

SAFETY IMPACT POSITION: No

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 15

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 11/16/2026 11:59 PM Central