Water Utility Billing & Payments Specialist

City of Green Bay; Green Bay (AL); On-site; USD 32,000 - 34,000; Full time

Job summary

City of Green Bay is seeking a Billing Assistant for the Water Utility to support customer payments, meter exchange processing, scheduling and records management. This position emphasizes accuracy and confidentiality in handling billing data and customer records.

Typical duties include cashiering, answering inquiries, processing online payments, and maintaining filing systems with attention to detail and customer service. Bilingual Spanish and a valid driver license are assets.

Qualifications

• High school diploma required.
• Two years related experience.
• Bilingual in Spanish preferred.
• Valid driver's license and good driving record.

Responsibilities

• Opens and reviews customer payments received via mail; processes payments received by mail through the check/stub scanning software system.
• Serves as primary cashier for front counter and/or drive-up window.
• Serves as primary phone contact with customers and provides answers to inquiries and complaints.
• Scans customer documents and attaches electronically to the corresponding customer accounts in the billing system database.
• Monitors customer water usage from meter reading software checking for exceptions and unusual usage; contacts customers for resolution.

Skills

Bilingual in Spanish

Customer service

Data entry

Record keeping

Education

High school diploma

Job description

City of Green Bay is seeking a Billing Assistant for the Water Utility to support customer payments, meter exchange processing, scheduling and records management. This position emphasizes accuracy and confidentiality in handling billing data and customer records.

Typical duties include cashiering, answering inquiries, processing online payments, and maintaining filing systems with attention to detail and customer service. Bilingual Spanish and a valid driver license are assets.