Utility Billing Clerk-Part Time

FurstStaffing; Winnebago Township (IL); On-site; USD 38,000 - 52,000; Full time

Job summary

FurstStaffing is seeking a Utility Billing Clerk to provide accurate administrative support for utility billing and related municipal services, serving residents, businesses, contractors, and government officials.

You will process bills, monitor usage, respond to questions, and handle permits, occupancy certificates, and registrations. A strong emphasis on customer service, organization, and MS Office skills is required; notary status and NIMS training must be obtained within six months.

Qualifications

• Strong customer service and communication skills.
• Excellent organization and attention to detail.
• Ability to work independently and meet deadlines.
• Ability to communicate effectively in English (written and verbal).
• Must obtain notary status within six months of employment.
• Must complete NIMS training within six months of employment.
• Must be bondable.
• Background check and fingerprinting required.

Responsibilities

• Process monthly water bills, payments, deposits, past-due notices, shut-offs, and new utility accounts.
• Monitor water usage, account adjustments, and monthly reports for accuracy and reconciliation.
• Respond professionally to customer questions, concerns, and unusual water-consumption issues.
• Process work orders and route requests to the appropriate department.
• Process building permits, inspection requests, inspection invoices, certificates, and related reports.
• Prepare and maintain Certificates of Occupancy and required notifications.
• Manage annual business registrations, certificates, correspondence, and related databases.
• Process snowbird/vacation forms and maintain related records and notifications.
• Maintain databases for vacant, foreclosed, and rental properties.
• Maintain the Municipal phone directory and assist with other administrative duties as assigned.

Skills

Customer service

Communication

Microsoft Office

Attention to detail

Time management

Notary within six months

Notary public

Tools

Excel

Outlook

Word

Job description

The Utility Billing Clerk delivers accurate, timely, and courteous administrative support for utility billing and related municipal services, serving as a key point of contact for residents, businesses, contractors, and government officials.

Key Responsibilities:

• Process monthly water bills, payments, deposits, past-due notices, shut-offs, and new utility accounts.

• Monitor water usage, account adjustments, and monthly reports for accuracy and reconciliation.

• Respond professionally to customer questions, concerns, and unusual water-consumption issues.

• Process work orders and route requests to the appropriate department.

• Process building permits, inspection requests, inspection invoices, certificates, and related reports.

• Prepare and maintain Certificates of Occupancy and required notifications.

• Manage annual business registrations, certificates, correspondence, and related databases.

• Process snowbird/vacation forms and maintain related records and notifications.

• Maintain databases for vacant, foreclosed, and rental properties.

• Maintain the Municipal phone directory and assist with other administrative duties as assigned.

Qualifications:

• Strong customer service and communication skills, including the ability to remain calm and professional with upset customers.

• Excellent organization, attention to detail, and ability to prioritize multiple responsibilities.

• Ability to work independently, exercise sound judgment, and meet deadlines with minimal supervision.

• Ability to handle interruptions and changing priorities while maintaining accuracy and confidentiality.

• Ability to communicate effectively in both written and verbal English.

• Working knowledge of Microsoft Word, Excel, Outlook, and standard office applications.

• Ability to establish positive working relationships with elected officials, government agencies, coworkers, and the public.

• Must be a notary or obtain notary status within six months of employment.

• Must complete NIMS training within six months of employment.

• Must be bondable.

• Successful completion of a background check and fingerprinting is required.

You have strong customer service and communication abilities. Proficient with Microsoft Office and able to manage databases. Ready to handle billing, permits, and notary duties