Water Utility Billing & Clerical Operations Lead

NACBA; Woodhaven (MI); On-site; USD 52,000 - 66,000; Full time

Job summary

City of Woodhaven is seeking a dependable Clerical Operations Manager for the Water Department. The role combines utility billing, customer service, financial transactions, report preparation, and general municipal administrative support.

Ideal candidates will have a high school diploma or equivalent with at least one year of office experience, municipal or utility billing background, and strong MS Word/Excel/BS&A skills for accurate record-keeping and effective resident interactions.

Qualifications

• A high school diploma or equivalent and at least one year of office or administrative experience are preferred.
• Municipal experience, utility billing experience, or customer-service experience is a plus.

Responsibilities

• Creating and processing water bills
• Processing and creating ACH payments
• Maintaining water department permits and related records
• Exporting and importing meter readings
• Processing penalties and adjustments
• Creating and maintaining various reports
• Assisting with utility billing and account management
• Processing financial transactions
• Providing customer service and responding to resident and business inquiries
• Maintaining accurate and confidential records
• Providing general administrative support to the Water Department and other City functions as needed

Skills

Dependable

Multitasking

Customer service

Confidential information handling

Independent and team-oriented

MS Word

MS Excel

BS&A

Strong communicator

Education

High school diploma or equivalent

1+ year office/administrative experience

Tools

Microsoft Word

Microsoft Excel

BS&A

Job description

City of Woodhaven is seeking a dependable Clerical Operations Manager for the Water Department. The role combines utility billing, customer service, financial transactions, report preparation, and general municipal administrative support.

Ideal candidates will have a high school diploma or equivalent with at least one year of office experience, municipal or utility billing background, and strong MS Word/Excel/BS&A skills for accurate record-keeping and effective resident interactions.