Clerical Operations Manager

NACBA; Woodhaven (MI); On-site; USD 52,000 - 66,000; Full time

Job summary

City of Woodhaven is seeking a dependable Clerical Operations Manager for the Water Department. The role combines utility billing, customer service, financial transactions, report preparation, and general municipal administrative support.

Ideal candidates will have a high school diploma or equivalent with at least one year of office experience, municipal or utility billing background, and strong MS Word/Excel/BS&A skills for accurate record-keeping and effective resident interactions.

Qualifications

• A high school diploma or equivalent and at least one year of office or administrative experience are preferred.
• Municipal experience, utility billing experience, or customer-service experience is a plus.

Responsibilities

• Creating and processing water bills
• Processing and creating ACH payments
• Maintaining water department permits and related records
• Exporting and importing meter readings
• Processing penalties and adjustments
• Creating and maintaining various reports
• Assisting with utility billing and account management
• Processing financial transactions
• Providing customer service and responding to resident and business inquiries
• Maintaining accurate and confidential records
• Providing general administrative support to the Water Department and other City functions as needed

Skills

Dependable

Multitasking

Customer service

Confidential information handling

Independent and team-oriented

MS Word

MS Excel

BS&A

Strong communicator

Education

High school diploma or equivalent

1+ year office/administrative experience

Tools

Microsoft Word

Microsoft Excel

BS&A

Job description

The City of Woodhaven is seeking a dependable, organized, and customer-service-focused individual to join our team as a Clerical Operations Manager – Water Department.

This is a varied position that combines utility billing, customer service, financial transactions, report preparation, and general municipal administrative support. The successful candidate will interact with City residents and businesses while supporting City departments and functions.

Job Responsibilities

Responsibilities include, but are not limited to:

• Creating and processing water bills
• Processing and creating ACH payments
• Maintaining water department permits and related records
• Exporting and importing meter readings
• Processing penalties and adjustments
• Creating and maintaining various reports
• Assisting with utility billing and account management
• Processing financial transactions
• Providing customer service and responding to resident and business inquiries
• Maintaining accurate and confidential records
• Providing general administrative support to the Water Department and other City functions as needed

The Ideal Candidate Will Be:

• Dependable and detail-oriented
• Able to multitask and manage multiple priorities
• Friendly and professional when working with the public
• Comfortable handling financial transactions and confidential information
• Able to work independently and as part of a team
• Proficient in Microsoft Word, Excel, and BS&A
• A strong written and verbal communicator

Qualifications

A high school diploma or equivalent and at least one year of office or administrative experience are preferred. Municipal experience, utility billing experience, or customer-service experience is a plus.