Water Billing & Operations Manager

City of St Joseph; Woodhaven (MI); On-site; USD 42,000 - 63,000; Full time

Job summary

The City of Woodhaven is seeking a dependable Clerical Operations Manager for the Water Department. The role blends utility billing, customer service, financial transactions, report preparation, and general municipal admin support with daily interaction with residents and businesses.

The ideal candidate will be detail-oriented, able to multitask, and proficient in Word, Excel, and BS&A; strong written and verbal communication is essential. Municipal experience and billing familiarity are a plus.

Qualifications

• High school diploma or equivalent required; at least 1 year of office/administrative experience preferred.
• Municipal experience, utility billing, or customer-service background is a plus.

Responsibilities

• Create and process water bills.
• Process ACH payments and other financial transactions.
• Maintain water department permits and records.
• Export/import meter readings.
• Process penalties and adjustments.
• Create and maintain department reports.
• Provide customer service to residents and businesses.
• Support administrative tasks for Water Department and City functions.

Skills

MS Word

Excel

BS&A

Customer service

Multitasking

Communication

Education

High school diploma or equivalent

Tools

Municipal software

Job description

The City of Woodhaven is seeking a dependable Clerical Operations Manager for the Water Department. The role blends utility billing, customer service, financial transactions, report preparation, and general municipal admin support with daily interaction with residents and businesses.

The ideal candidate will be detail-oriented, able to multitask, and proficient in Word, Excel, and BS&A; strong written and verbal communication is essential. Municipal experience and billing familiarity are a plus.