Utility Billing Operations Manager

City of Hallandale Beach; Town of Florida (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

The City of Hallandale Beach seeks an experienced Utility Billing Operations Manager to oversee billing operations for the Department of Finance, including utility billing, customer service, and cashiering. The role emphasizes supervising staff and applying specialized knowledge to improve processes in line with city policies and regulatory requirements.

Candidates should have a Bachelor’s degree in Public Administration, Business Administration or related field, with 3+ years in public

Qualifications

• Bachelor’s Degree in Public Administration, Business Administration or related field.
• Three (3) or more years’ progressively responsible experience in public utilities billing and customer functions, including at least two years of supervisory experience.
• Must have National Incident Management System (NIMS) certification (level to be determined by job classification requirements) or obtain within one year of employment.

Responsibilities

• Oversees utility billing, customer service and cashiering for the Department of Finance.
• Leads a team, applying expertise to improve efficiency and city strategies.
• Ensures compliance with City policies, procedures and regulatory standards.

Skills

Customer service

Supervisory experience

Public administration

Education

Bachelor’s Degree in Public Administration, Business Administration or related field

Job description

Utility Billing Operations Manager

Manages billing operations for the Department of Finance for the City of Hallandale Beach in compliance with City policies and procedures and in accordance with applicable regulatory laws, standards, and requirements. Functional areas of responsibility include utility billing, customer service and cashiering. Position is primarily focused on managing other people. Position requires extensive depth of expertise and knowledge in specialized functions or business areas that can be used to develop efficient and innovative ways to accomplish the City’s business strategies.

Bachelor’s Degree in Public Administration, Business Administration or related field. Three (3) or more years’ progressively responsible experience in public utilities billing and customer functions, including at least two years of supervisory experience; or an equivalent combination of education, certification, training and/or experience.

Must have National Incident Management System (NIMS) certification (level to be determined by job classification requirements) or obtain within one year of employment.