Clerical Operations Manager

City of St Joseph; Woodhaven (MI); On-site; USD 42,000 - 63,000; Full time

Job summary

The City of Woodhaven is seeking a dependable Clerical Operations Manager for the Water Department. The role blends utility billing, customer service, financial transactions, report preparation, and general municipal admin support with daily interaction with residents and businesses.

The ideal candidate will be detail-oriented, able to multitask, and proficient in Word, Excel, and BS&A; strong written and verbal communication is essential. Municipal experience and billing familiarity are a plus.

Qualifications

• High school diploma or equivalent required; at least 1 year of office/administrative experience preferred.
• Municipal experience, utility billing, or customer-service background is a plus.

Responsibilities

• Create and process water bills.
• Process ACH payments and other financial transactions.
• Maintain water department permits and records.
• Export/import meter readings.
• Process penalties and adjustments.
• Create and maintain department reports.
• Provide customer service to residents and businesses.
• Support administrative tasks for Water Department and City functions.

Skills

MS Word

Excel

BS&A

Customer service

Multitasking

Communication

Education

High school diploma or equivalent

Tools

Municipal software

Job description

The City of Woodhaven is seeking a dependable, organized, and customer-service-focused individual to join our team as a Clerical Operations Manager – Water Department.

This is a varied position that combines utility billing, customer service, financial transactions, report preparation, and general municipal administrative support. The successful candidate will interact with City residents and businesses while supporting City departments and functions.

Job Responsibilities

Responsibilities include, but are not limited to:

• Creating and processing water bills
• Processing and creating ACH payments
• Maintaining water department permits and related records
• Exporting and importing meter readings
• Processing penalties and adjustments
• Creating and maintaining various reports
• Assisting with utility billing and account management
• Processing financial transactions
• Providing customer service and responding to resident and business inquiries
• Maintaining accurate and confidential records
• Providing general administrative support to the Water Department and other City functions as needed

The Ideal Candidate Will Be:

• Dependable and detail-oriented
• Able to multitask and manage multiple priorities
• Friendly and professional when working with the public
• Comfortable handling financial transactions and confidential information
• Able to work independently and as part of a team
• Proficient in Microsoft Word, Excel, and BS&A
• A strong written and verbal communicator

Qualifications

A high school diploma or equivalent and at least one year of office or administrative experience are preferred. Municipal experience, utility billing experience, or customer-service experience is a plus.