Customer Service Representative

City of Irving; Irving (TX); On-site; USD 26,000 - 37,000; Full time

Job summary

City of Irving is seeking a Customer Service/Administrative position within the Water Utilities department. The role requires handling contract forms, address changes, and water service orders using CIS, coordinating with field and billing teams, and resolving billing issues with care and accuracy.

The job emphasizes high-volume operations, accounting basics, and strong customer service skills. A high school diploma is required, bilingual English/Spanish is a plus, and proficiency with 10-key

Qualifications

• Requires high school diploma or equivalent and two years experience in high-volume operations standards and general accounting principles in a customer service environment.
• Bilingual English/Spanish is beneficial.

Responsibilities

• Complete contract forms and prepare change of address records.
• Receive orders for installation, turn-on, disconnection and other changes in water service via CIS to coordinate with field and billing units.
• Issue customer orders through CIS to coordinate with field and billing units.
• Resolve billing or service complaints and refer grievances to designated departments for investigation.
• Perform cashiering and monitor/reconcile daily transactions.
• Provide high level customer service to callers and visitors both internal and external.

Skills

Customer service

Communication

Teamwork

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

CIS software

10-key adding machine

Microsoft Office

Job description

Job Posting

Duties include completing contract forms, preparing change of address records, and receiving orders for installation, turn-on, disconnection and other changes in water service; issuing customer orders through the Computer Information System (CIS) software to coordinate with both field and billing units; resolving billing or service complaints and referring grievances to designated departments for investigation; and performing financial transactions such as cashiering for charges billed, and monitoring and reconciling daily transactions. Duties will require providing a high level of customer service to callers and visitors both internal and external. A high school diploma or equivalent and two years experience using high volume operations standards and general accounting principles in a customer service environment required. Good communication, teamwork and customer service skills are essential. Bilingual (English/Spanish) skills beneficial. Must have experience using 10-key adding machines, be proficient in Microsoft Office applications and have working knowledge of other basic office machinery.

PAY GRADE GG11 / FULL PAY RANGE $18.81 - $26.52 PER HOUR

Full Job Description

The full job description for this position and all other City of Irving job classifications are available online.

Culture

As a leader in water quality management, Irving Water Utilities strives to implement water quality protection standards and practices for its facilities and projects, and to maintain and implement state and federal water quality standards to a growing population of over 200,000. Water Utilities implements innovative and effective actions designed to provide excellent water quality and achieve high environmental leadership goals. Irving’s role as a water quality leader is to ensure the highest level of environmental protection for the Irving community. Our staff participates in activities and events and serves on committees to facilitate the protection, improvement and good stewardship of watersheds in North Central Texas.

The City of Irving strives to be the most inclusive, welcoming, respectful and understanding municipal organization in North Texas. Irving is home to one of the most diverse ZIP codes in the nation, with many religions, races, nationalities and beliefs represented. The city acknowledges that its employees’ diversity make them uniquely qualified to serve. This is achieved by building and nurturing an employment base that better reflects the races, cultures, faiths, gender identities, generations and philosophies of the community. The goal is to create programming and engagement opportunities, implement best and emerging practices, and foster an environment of understanding and respect. This allows for equitable access to programs and services, removal of barriers for engagement, and a culture of safety, trust and belonging.

For City of Irving full-time employees only, competitive health benefits and participation in TMRS are offered. More information can be found online at https://irvingtx.gov/index.php?section=hr-employment-benefits.