Water Restoration Project Manager | Client-Focused Leader

Roto-Rooter; San Antonio (TX); In loco; USD 70.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Prescription drug card

Accident and Critical IllnessInsurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Training

Life Insurance

Matching 401K Retirement Savings Plan

Tuition Reimbursement

Profit Sharing

Descrizione del lavoro

Roto-Rooter is seeking a Water Restoration Project Manager for our San Antonio branch. You will lead water restoration projects, develop scope of work, coordinate with customers, insurance, and crews, and ensure compliance with IICRC guidelines.

The role focuses on delivering high-quality service, supervising water restoration crews, and maintaining strong customer satisfaction while managing estimates and documentation.

Competenze

• Knowledge of water restoration industry and practices, and insurance reimbursement for water mitigation claims.
• Strong customer service focus and ability to communicate effectively with customers.
• Able to work in a fast paced environment.

Mansioni

• Interact with customers, develop scope of work and work plan, monitor progress.
• Service as primary contact for the customer.
• Ensure customer satisfaction.
• Prepare/review estimates, liaise with insurance companies, and interact with other personnel on collections.
• Ensure technicians perform work in keeping with IICRC and RRSC guidelines.
• Perform water restoration sales and technician functions when needed.
• Ensure all documentation is complete.
• Manage and supervise all water restoration crews.

Conoscenze

Water restoration knowledge

Customer service

Fast-paced environment

Strumenti

Xactimate

Descrizione del lavoro

Roto-Rooter is seeking a Water Restoration Project Manager for our San Antonio branch. You will lead water restoration projects, develop scope of work, coordinate with customers, insurance, and crews, and ensure compliance with IICRC guidelines.

The role focuses on delivering high-quality service, supervising water restoration crews, and maintaining strong customer satisfaction while managing estimates and documentation.