Water Restoration Project Manager

Roto-Rooter; San Antonio (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Prescription drug card

Accident and Critical IllnessInsurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Training

Life Insurance

Matching 401K Retirement Savings Plan

Tuition Reimbursement

Profit Sharing

Job summary

Roto-Rooter is seeking a Water Restoration Project Manager for our San Antonio branch. You will lead water restoration projects, develop scope of work, coordinate with customers, insurance, and crews, and ensure compliance with IICRC guidelines.

The role focuses on delivering high-quality service, supervising water restoration crews, and maintaining strong customer satisfaction while managing estimates and documentation.

Qualifications

• Knowledge of water restoration industry and practices, and insurance reimbursement for water mitigation claims.
• Strong customer service focus and ability to communicate effectively with customers.
• Able to work in a fast paced environment.

Responsibilities

• Interact with customers, develop scope of work and work plan, monitor progress.
• Service as primary contact for the customer.
• Ensure customer satisfaction.
• Prepare/review estimates, liaise with insurance companies, and interact with other personnel on collections.
• Ensure technicians perform work in keeping with IICRC and RRSC guidelines.
• Perform water restoration sales and technician functions when needed.
• Ensure all documentation is complete.
• Manage and supervise all water restoration crews.

Skills

Water restoration knowledge

Customer service

Fast-paced environment

Tools

Xactimate

Job description

Overview

Water Restoration Project Manager

Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.

Roto-Rooter is the name that home owners and businesses have turned to for over 80 years for their plumbing and drain cleaning troubles. Our newest division, water restoration, is growing quickly, and we are adding additional team members. Our San Antonio branch is looking for a Water Restoration Projet Manager.

Responsibilities

As our Water Restoration Project Manager, your responsibilities will include:

• Interact with customers, develop scope of work and work plan, monitor progress
• Service as primary contact for the customer
• Ensures customer satisfaction
• Prepares/reviews estimates, acts as liaison with insurance companies, and interacts with other company personnel on collections
• Ensures that technicians perform work in keeping with IICRC and RRSC guidelines
• Performs water restoration sales and technician functions when needed
• Ensures all documentation is complete
• Manage and supervise all water restoration crews

Requirements

• Knowledge of water Restoration industry and practices and insurance reimbursement for water mitigation claims
• Strong customer service focus and able to communicate effectively with customers
• Able to work in a fast paced environment
• Fluent using Xactimate software

Benefits

At Roto-Rooter we believe our greatest investment is in our employees. We prioritize the health and well-being of our team and their families. That's why we offer an extensive employee benefit package including:

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout our 86 years in business, we've found that military training and structure are a great fit at our company.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.