Water Restoration Project Manager

Roto-Rooter Plumbing and Drain Service; San Antonio (TX); Vor Ort; USD 55.000 - 85.000; Vollzeit

Benefits dieser Stelle

Medical insurance with Prescription

Dental insurance

Vision insurance

Life Insurance

Paid Vacation

Paid Training

Matching 401K Retirement Savings Plan

Tuition Reimbursement

Profit Sharing

Zusammenfassung

Roto-Rooter Plumbing and Drain Service in San Antonio, TX is seeking a Water Restoration Project Manager to lead restoration projects, coordinate scopes of work, and ensure customer satisfaction.

The role requires knowledge of water restoration practices, insurance claim interfaces, and proficiency with Xactimate; you will supervise crews and liaise with customers and insurers.

Qualifikationen

• Knowledge of the water restoration industry and practices, plus insurance reimbursement for water mitigation claims.
• Strong customer service focus and ability to communicate effectively with customers.
• Ability to work in a fast-paced environment.
• Fluent using Xactimate software.

Aufgaben

• Interact with customers, develop scope of work and work plan, monitor progress.
• Serve as primary contact for the customer.
• Ensure customer satisfaction.
• Prepare and review estimates, liaise with insurance companies, and coordinate with staff on collections.
• Ensure technicians perform work per IICRC and RRSC guidelines.
• Perform water restoration sales and technician functions when needed.
• Ensure all documentation is complete.
• Manage and supervise all water restoration crews.

Kenntnisse

Water restoration

Customer service

Fast-paced environment

Xactimate

Tools

Xactimate

Jobbeschreibung

Water Restoration Project Manager

Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.

Overview

Water Restoration Project Manager

Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.

Roto-Rooter is the name that home owners and businesses have turned to for over 80 years for their plumbing and drain cleaning troubles. Our newest division, water restoration, is growing quickly, and we are adding additional team members. Our San Antonio branch is looking for a Water Restoration Projet Manager.

Responsibilities

As our Water Restoration Project Manager, your responsibilities will include:

• Interact with customers, develop scope of work and work plan, monitor progress
• Service as primary contact for the customer
• Ensures customer satisfaction
• Prepares/reviews estimates, acts as liaison with insurance companies, and interacts with other company personnel on collections
• Ensures that technicians perform work in keeping with IICRC and RRSC guidelines
• Performs water restoration sales and technician functions when needed
• Ensures all documentation is complete
• Manage and supervise all water restoration crews

Requirements

• Knowledge of water Restoration industry and practices and insurance reimbursement for water mitigation claims
• Strong customer service focus and able to communicate effectively with customers
• Able to work in a fast paced environment
• Fluent using Xactimate software

Benefits

At Roto-Rooter we believe our greatest investment is in our employees. We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout our 86 years in business, we've found that military training and structure are a great fit at our company.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.