Water Restoration Project Coordinator: Customer & Insurance Liaison

Roto-Rooter; Corona (CA); In loco; USD 50.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Training

Life Insurance

Matching 401K Retirement Savings Plan

Tuition Reimbursement

Profit Sharing

Descrizione del lavoro

Roto-Rooter Services Company in Corona, CA is seeking a Water Restoration Coordinator to join our Los Angeles South and Palm Springs teams. The role serves as the central point of communication for water mitigation projects, ensuring jobs are scheduled, documented, and completed from initial loss through final invoicing.

You will work closely with customers, insurance carriers, adjusters, technicians, and management to deliver exceptional service and operational excellence, in a fast-paced

Competenze

• High school diploma or equivalent.
• Prior office experience preferred.
• Able to speak and write in English with good communication skills.
• Basic computer, Microsoft Office, and email knowledge.

Mansioni

• Maintains regular communication with customers/technicians throughout the process.
• Coordinates with insurance adjusters, third-party administrators, and property managers.
• Helps to maintain documentation, including photos, estimates, and insurance paperwork.
• Maintains accurate records within company software and management systems.
• Supports the restoration team in achieving operational and customer satisfaction goals.
• Works in close proximity to coworkers in an open environment.
• Handles sensitive financial and personal customer information.
• Other duties as assigned by branch management.

Conoscenze

Customer service

Communication

English proficiency

Problem solving

Formazione

High school diploma

Strumenti

Microsoft Office

Descrizione del lavoro

Roto-Rooter Services Company in Corona, CA is seeking a Water Restoration Coordinator to join our Los Angeles South and Palm Springs teams. The role serves as the central point of communication for water mitigation projects, ensuring jobs are scheduled, documented, and completed from initial loss through final invoicing.

You will work closely with customers, insurance carriers, adjusters, technicians, and management to deliver exceptional service and operational excellence, in a fast-paced