Water & Mold Restoration Lead — Charlotte (Growth & Ops)

Michael And Son Services; Charlotte (NC); Sur place; USD 60 000 - 65 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision insurance

401(k) with company match

Paid Time Off (PTO)

Take-home company vehicle with gasCard

Life insurance

Résumé du poste

Michael And Son Services in Charlotte, NC is seeking an experienced restoration manager to build and lead a residential water and mold restoration team. You will oversee projects from inspection through completion and drive growth within the local operation.

The role emphasizes staff development, client relationships, estimating with Xactimate, collaborating with insurance partners, and improving profitability as the department expands.

Qualifications

• Residential water and mold restoration experience required.
• IICRC WRT and ASD certifications are required.
• Experience with Xactimate for estimating.
• Experience managing restoration projects from inspection through completion.
• Experience working with insurance adjusters and referral partners.
• Leadership, supervisory, or mentoring experience.
• Sales and business development experience.
• Understanding of job costs and project profitability.
• Strong communication, customer service, and organizational skills.
• Valid driver's license and acceptable driving record.

Responsabilités

• Manage residential water and mold restoration projects from initial inspection through completion.
• Conduct onsite inspections, develop scopes, and use Xactimate for estimating.
• Coordinate with Crew Chiefs to ensure jobs are properly set up, progressing on schedule, and documented correctly.
• Maintain accurate photos, moisture readings, notes, signatures, and other required documentation.
• Communicate with homeowners throughout the restoration process and address questions or concerns.
• Develop relationships with insurance adjusters, agents, property managers, and other referral partners.
• Generate new restoration opportunities through referrals, networking, and business development.
• Monitor job costs, profitability, collections, and overall project performance.
• Hire, train, and develop restoration employees as the department grows.
• Help establish effective processes for scheduling, production, documentation, safety, and quality.
• Track sales, production, profitability, and other key performance measures.
• Work with company leadership to implement and grow the restoration department within the Charlotte operation.

Connaissances

Restoration leadership

Project management

Sales & biz dev

Communication

Staff development

Formation

IICRC WRT

ASD

Outils

Xactimate

Description du poste

Michael And Son Services in Charlotte, NC is seeking an experienced restoration manager to build and lead a residential water and mold restoration team. You will oversee projects from inspection through completion and drive growth within the local operation.

The role emphasizes staff development, client relationships, estimating with Xactimate, collaborating with insurance partners, and improving profitability as the department expands.