Water & Mold Restoration Manager — Wilmington

Michael And Son Services; Castle Hayne (NC); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Take-home company vehicle with gascard

Medical, dental, and vision insurance

Flexible Spending Account (FSA)

401(k) with company match

Paid Time Off (PTO)

Life insurance

Employee discounts

Job summary

Michael And Son Services seeks an experienced Restoration Manager to lead our residential water and mold restoration division in the Wilmington area. You will oversee projects, client relationships, estimating, and daily operations while growing staffing and profitability.

The role requires direct restoration experience, strong leadership, and business development skills. A base salary around $70k plus performance bonuses and comprehensive benefits are offered, with a focus on expanding NC

Qualifications

• Direct restoration experience is required.
• Experience in residential water and mold restoration.
• IICRC WRT and ASD certifications.
• Advanced experience with Xactimate.
• Experience managing restoration projects from inspection through completion.
• Experience working with insurance adjusters and referral partners.
• Leadership, supervisory, or mentoring experience.
• Sales and business development experience.
• Understanding of job costs and project profitability.
• Strong communication, customer service, and organizational skills.
• Valid driver's license and acceptable driving record.
• Ability to respond to emergency losses outside normal business hours when necessary.

Responsibilities

• Manage Wilmington (and surrounding area) residential Water and Mold Restoration projects from initial inspection through completion.
• Conduct onsite inspections, develop scopes, and use Xactimate for estimating.
• Coordinate with Crew Chiefs to ensure jobs are properly set up, progressing on schedule, and documented correctly.
• Maintain accurate photos, moisture readings, notes, signatures, and other required documentation.
• Communicate with homeowners throughout the restoration process and address questions or concerns.
• Develop relationships with insurance adjusters, agents, property managers, and other referral partners.
• Generate new restoration opportunities through referrals, networking, and business development.
• Monitor job costs, profitability, collections, and overall project performance.
• Hire, train, and develop restoration employees as the department grows.
• Help establish effective processes for scheduling, production, documentation, safety, and quality.
• Track sales, production, profitability, and other key performance measures.
• Work with company leadership to implement and grow the restoration department within the Wilmington operation.
• Assist with estimating (as needed) throughout the NC coverage areas

Skills

Leadership

Communication

Customer service

Organizational skills

Sales & business development

Education

IICRC WRT certification

ASD certification

Tools

Xactimate

Job description

Michael And Son Services seeks an experienced Restoration Manager to lead our residential water and mold restoration division in the Wilmington area. You will oversee projects, client relationships, estimating, and daily operations while growing staffing and profitability.

The role requires direct restoration experience, strong leadership, and business development skills. A base salary around $70k plus performance bonuses and comprehensive benefits are offered, with a focus on expanding NC