Water & Mold Restoration Lead - Wilmington

Michael and Son Restoration; Castle Hayne (NC); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible Spending Account (FSA)

401(k) with company match

PTO

Take-home company vehicle with gascard

Life insurance

Employee discounts

Job summary

Michael and Son Restoration in Wilmington, NC seeks an experienced Restoration Manager to lead our residential water and mold restoration operations. You will oversee projects from inspection through completion and manage client relationships.

You’ll drive estimating, production, staffing, and profitability, while building a local water and mold restoration team. The role emphasizes leadership, quality control, and growth of the Wilmington operation within NC.

Qualifications

• Direct restoration experience required.
• Experience in residential water and mold restoration.
• IICRC WRT and ASD certifications.
• Advanced experience with Xactimate.
• Experience managing restoration projects from inspection through completion.
• Experience working with insurance adjusters and referral partners.
• Leadership, supervisory, or mentoring experience.
• Sales and business development experience.
• Understanding of job costs and project profitability.
• Strong communication, customer service, and organizational skills.

Responsibilities

• Manage Wilmington (and surrounding area) residential Water and Mold Restoration projects from initial inspection through completion.
• Conduct onsite inspections, develop scopes, and use Xactimate for estimating.
• Coordinate with Crew Chiefs to ensure jobs are properly set up, progressing on schedule, and documented correctly.
• Maintain accurate photos, moisture readings, notes, signatures, and other required documentation.
• Communicate with homeowners throughout the restoration process and address questions or concerns.
• Develop relationships with insurance adjusters, agents, property managers, and other referral partners.
• Generate new restoration opportunities through referrals, networking, and business development.
• Monitor job costs, profitability, collections, and overall project performance.
• Hire, train, and develop restoration employees as the department grows.
• Help establish effective processes for scheduling, production, documentation, safety, and quality.
• Track sales, production, profitability, and other key performance measures.
• Work with company leadership to implement and grow the restoration department within the Wilmington operation.
• Assist with estimating (as needed) throughout the NC coverage areas

Skills

Water restoration

Mold restoration

Project management

Leadership

Sales & biz dev

Communication

Driving license

Emergency response

Education

IICRC WRT certification

IICRC ASD certification

Tools

Xactimate

Job description

Michael and Son Restoration in Wilmington, NC seeks an experienced Restoration Manager to lead our residential water and mold restoration operations. You will oversee projects from inspection through completion and manage client relationships.

You’ll drive estimating, production, staffing, and profitability, while building a local water and mold restoration team. The role emphasizes leadership, quality control, and growth of the Wilmington operation within NC.