Restoration Branch Manager

Michael and Son Restoration; Castle Hayne (NC); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible Spending Account (FSA)

401(k) with company match

PTO

Take-home company vehicle with gascard

Life insurance

Employee discounts

Job summary

Michael and Son Restoration in Wilmington, NC seeks an experienced Restoration Manager to lead our residential water and mold restoration operations. You will oversee projects from inspection through completion and manage client relationships.

You’ll drive estimating, production, staffing, and profitability, while building a local water and mold restoration team. The role emphasizes leadership, quality control, and growth of the Wilmington operation within NC.

Qualifications

• Direct restoration experience required.
• Experience in residential water and mold restoration.
• IICRC WRT and ASD certifications.
• Advanced experience with Xactimate.
• Experience managing restoration projects from inspection through completion.
• Experience working with insurance adjusters and referral partners.
• Leadership, supervisory, or mentoring experience.
• Sales and business development experience.
• Understanding of job costs and project profitability.
• Strong communication, customer service, and organizational skills.

Responsibilities

• Manage Wilmington (and surrounding area) residential Water and Mold Restoration projects from initial inspection through completion.
• Conduct onsite inspections, develop scopes, and use Xactimate for estimating.
• Coordinate with Crew Chiefs to ensure jobs are properly set up, progressing on schedule, and documented correctly.
• Maintain accurate photos, moisture readings, notes, signatures, and other required documentation.
• Communicate with homeowners throughout the restoration process and address questions or concerns.
• Develop relationships with insurance adjusters, agents, property managers, and other referral partners.
• Generate new restoration opportunities through referrals, networking, and business development.
• Monitor job costs, profitability, collections, and overall project performance.
• Hire, train, and develop restoration employees as the department grows.
• Help establish effective processes for scheduling, production, documentation, safety, and quality.
• Track sales, production, profitability, and other key performance measures.
• Work with company leadership to implement and grow the restoration department within the Wilmington operation.
• Assist with estimating (as needed) throughout the NC coverage areas

Skills

Water restoration

Mold restoration

Project management

Leadership

Sales & biz dev

Communication

Driving license

Emergency response

Education

IICRC WRT certification

IICRC ASD certification

Tools

Xactimate

Job description

Restoration Manager Position Overview

We are looking for an experienced residential water and mold restoration professional to help manage our restoration department in Wilmington. Our Wilmington location is already an established operation, and we are expanding our existing services to include a dedicated local water and mold restoration team.

This position will oversee restoration projects, customer relationships, estimating, business development, and day-to-day operations. As the department grows, this person will take on increasing responsibility for staffing, production, financial performance, and overall department results.

Compensation & Benefits

• - Base salary of $70k
• - Performance-based bonuses - 5% commission on all jobs sold and collected in Wilmington (Commission based on final contract collected amount)
• - Medical, dental, and vision insurance
• - Flexible Spending Account (FSA)
• - 401(k) with company match
• - Paid Time Off (PTO)
• - Take-home company vehicle with gas card
• - Life insurance
• - Employee discounts

Responsibilities

• - Manage Wilmington (and surrounding area) residential Water and Mold Restoration projects from initial inspection through completion.
• - Conduct onsite inspections, develop scopes, and use Xactimate for estimating.
• - Coordinate with Crew Chiefs to ensure jobs are properly set up, progressing on schedule, and documented correctly.
• - Maintain accurate photos, moisture readings, notes, signatures, and other required documentation.
• - Communicate with homeowners throughout the restoration process and address questions or concerns.
• - Develop relationships with insurance adjusters, agents, property managers, and other referral partners.
• - Generate new restoration opportunities through referrals, networking, and business development.
• - Monitor job costs, profitability, collections, and overall project performance.
• - Hire, train, and develop restoration employees as the department grows.
• - Help establish effective processes for scheduling, production, documentation, safety, and quality.
• - Track sales, production, profitability, and other key performance measures.
• - Work with company leadership to implement and grow the restoration department within the Wilmington operation.
• - Assist with estimating (as needed) throughout the NC coverage areas

Qualifications

• - Direct restoration experience is required.
• - Experience in residential water and mold restoration
• - IICRC WRT and ASD certifications
• - Advanced experience with Xactimate
• - Experience managing restoration projects from inspection through completion
• - Experience working with insurance adjusters and referral partners
• - Leadership, supervisory, or mentoring experience
• - Sales and business development experience
• - Understanding of job costs and project profitability
• - Strong communication, customer service, and organizational skills
• - Valid driver's license and acceptable driving record
• - Ability to respond to emergency losses outside normal business hours when necessary

We do not have a specific years-of-experience requirement. We are more interested in the restoration work you've handled, the responsibilities you've had, and your ability to manage and grow a restoration operation.

Join Our Wilmington Team

If you have experience in residential water and mold restoration and are ready to take on a broader leadership role, we'd like to hear from you. This is an opportunity to help establish and grow a restoration department within an established Wilmington operation, with the support and resources of an experienced company.

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