Water Heating Tech Support Specialist

Rheem Manufacturing Company; O’Fallon (MO); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Rheem Manufacturing Company in O'Fallon, MO is seeking a Technical Support Representative I to provide frontline technical and customer support for water heating products. You will assist customers with operation, installation guidance, troubleshooting, warranty inquiries, and parts identification, delivering an exceptional experience.

This on-site role follows a hybrid work arrangement, requiring 2-4 days in the office per week.

Qualifications

• High school diploma or GED required.
• Call center experience preferred.
• Ability to read, write, and comprehend technical instructions and product documentation.
• Strong problem-solving and troubleshooting skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide frontline technical and customer support for Rheem Water Heating products.
• Assist customers with product operation, installation guidance, troubleshooting, warranty inquiries, and parts identification.
• Resolve technical issues and ensure customer satisfaction.
• Collaborate with internal teams to deliver effective solutions.

Skills

Customer service

Troubleshooting

Technical communication

Multitasking

Team collaboration

Education

High school diploma or GED

Job description

Rheem Manufacturing Company in O'Fallon, MO is seeking a Technical Support Representative I to provide frontline technical and customer support for water heating products. You will assist customers with operation, installation guidance, troubleshooting, warranty inquiries, and parts identification, delivering an exceptional experience.

This on-site role follows a hybrid work arrangement, requiring 2-4 days in the office per week.