Water & Fire Restoration Field Technician

ServiceMaster by Twins; Augusta (GA); On-site; USD 24,796 - 35,817; Full time

Job summary

ServiceMaster by Twins is seeking a Water and/or Fire Restoration Technician in Augusta, GA. You will inspect and complete restoration tasks, manage drying, demolition, and pack-out of contents, and explain processes to customers in person.

Documentation precedes insurance reimbursements and daily meter-based plan adjustments are required. Responsibilities include on-site execution, safety compliance, data entry on tablets, and timely communication with the supervisor and customers.

Qualifications

• High school diploma or equivalent required.
• Experience in restoration or construction preferred.
• Valid driver’s license with satisfactory driving record.
• Good verbal and written communication skills.
• Strong customer service orientation and problem-solving ability.
• Ability to prioritize tasks and meet deadlines.
• Experience entering data on tablets or mobile devices.
• Punctual and able to work in a clean, full uniform.

Responsibilities

• Load required equipment and supplies on the truck and arrive at the job site.
• Explain processes and next steps to customers using printed materials as a guide.
• Complete assigned jobs with quality and urgency, following company procedures.
• Perform fire/smoke repair, water extraction, pack-out of contents, and light demolition as directed.
• Handle and report equipment malfunctions or damage to supervisor.
• Inspect completed work, obtain customer signatures, and assist with payments as needed.
• Adjust the drying plan daily based on meter readings.
• Communicate customer issues and daily activities with supervisor and staff.
• Prepare documentation and photos per company policies for insurance reimbursement.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Disaster restoration knowledge

Time prioritization

Data entry (tablet/mobile)

Valid driver's license

Education

High school diploma or equivalent

Job description

ServiceMaster by Twins is seeking a Water and/or Fire Restoration Technician in Augusta, GA. You will inspect and complete restoration tasks, manage drying, demolition, and pack-out of contents, and explain processes to customers in person.

Documentation precedes insurance reimbursements and daily meter-based plan adjustments are required. Responsibilities include on-site execution, safety compliance, data entry on tablets, and timely communication with the supervisor and customers.