Fire & Water Restoration Technician — Field Expert

ServiceMaster by Twins; Atlanta (GA); On-site; USD 36,000 - 60,000; Full time

Job summary

ServiceMaster by Twins in Atlanta, GA seeks a Water and/or Fire Restoration Technician to monitor, inspect, and complete restoration tasks. You will handle drying, demolition, and contents pack-out, while explaining processes to customers and ensuring insurance documentation is complete.

Responsibilities include on-site execution, quality control, and daily readiness with water/fire damage tasks. Valid driver’s license and ability to meet physical demands are required.

Qualifications

• High school diploma or equivalent required or preferred.
• Experience in restoration or construction is a plus but not required.

Responsibilities

• Retrieves work orders, ensures equipment and supplies are loaded and arrives on site.
• Explains processes to customers using printed materials and guides.
• Completes assigned jobs with quality control and urgency.
• Performs fire/smoke repair, water extraction, pack-out, and light demolition as directed.
• Reports equipment issues to supervisor and ensures proper handling of materials.
• Inspects completed jobs, obtains customer signatures, and requests payments if needed.
• Adjusts the drying plan daily based on meter readings.
• Communicates customer issues and daily activities to supervisor and staff.
• Prepares documentation and photos to ensure insurance reimbursement.

Skills

Verbal communication

Written communication

Problem solving

Customer service

Time management

Data entry on tablet/mobile

Education

High school diploma or equivalent

Tools

FSRT certification

OCT certification

WTR certification

ASD certification

Job description

ServiceMaster by Twins in Atlanta, GA seeks a Water and/or Fire Restoration Technician to monitor, inspect, and complete restoration tasks. You will handle drying, demolition, and contents pack-out, while explaining processes to customers and ensuring insurance documentation is complete.

Responsibilities include on-site execution, quality control, and daily readiness with water/fire damage tasks. Valid driver’s license and ability to meet physical demands are required.