Water Field Technician – Meter & Service Expert

Aqua America, Inc.; Mentor (OH); On-site; USD 42,000 - 58,000; Full time

Job summary

Aqua Ohio is hiring a Field Service Representative to install, maintain meters and remote reading devices, and support customer service at Aqua Ohio locations. The role requires operating a vehicle, processing work orders, and ensuring safe, reliable service in variable conditions.

A successful candidate will hold a high school diploma or GED, a valid US driver’s license, and OEPA Class I Distribution License (or obtain one). Physical ability to lift up to 75 lbs is required.

Qualifications

• High school diploma or GED required.
• OEPA Class I Distribution License or obtain within bargaining unit time frame.
• Valid US driver’s license required.
• Must be physically able to lift up to 75 lbs.

Responsibilities

• Installs, removes, and maintains meters, remote reading devices and protective equipment at service locations.
• Receives and processes work orders and emails using tablet or computer.
• Safely operates and maintains service department equipment.
• Operates and inspects customer service lines and metering devices.
• Maintains assigned vehicle per safety and maintenance guidelines.
• Locates, operates, and reports on curb stops and valves for service termination of delinquent accounts.
• Responds to customer water service inquiries and resolves issues.
• Performs service leak checks, pressure checks, and meter readings as needed.
• Posts notices in accordance with policies.
• Travels to work sites and may assist with other tasks.

Skills

Customer service

Communication skills

Multi-tasking

Team player

Education

High School Diploma or GED

OEPA Class I Distribution License

Driver's license

Job description

Aqua Ohio is hiring a Field Service Representative to install, maintain meters and remote reading devices, and support customer service at Aqua Ohio locations. The role requires operating a vehicle, processing work orders, and ensuring safe, reliable service in variable conditions.

A successful candidate will hold a high school diploma or GED, a valid US driver’s license, and OEPA Class I Distribution License (or obtain one). Physical ability to lift up to 75 lbs is required.