Water Distribution Specialist – Field Ops & Service

Aqua America, Inc.; Massillon, Northern (OH, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Aqua America, Inc. is hiring a Distribution Technician to support water distribution facilities in our Ohio operations. You will maintain equipment, operate mains, hydrants and service lines, and help ensure safe and reliable water delivery to customers.

This role requires a high school diploma or GED, a valid driver’s license (CDL-A preferred), and OEPA Class I Distribution License or ability to obtain. Strong communication and customer service skills are essential, with on-call availability

Qualifications

• High school diploma or GED.
• Excellent written and verbal communication.
• Strong customer service skills.
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Maintain equipment at the assigned water production facilities and booster stations.
• Operate and maintain water distribution systems including water mains, valves, hydrants, service lines, etc.
• Completes service work orders, updates and maintains appropriate system documentation of activities using company technology and closes work orders in the work order management system in accordance with department policies and procedures.
• Ensures daily work complies with OEPA and PUCO regulatory requirements for operations.
• Ensures that daily work complies with established company safety policies.
• Operates and performs maintenance on all equipment and vehicles used in the maintenance of the water system.
• Reads and interprets maps, drawings and schematics including GIS data.
• Performs field service representative and meter reading work as assigned.
• Interacts with internal employees and external customers regularly.
• Communicates via email and text as needed to keep clients and management informed of work status.
• All other duties as assigned.

Skills

Communication skills

Customer service

Teamwork

Work under pressure

Windows/tablet proficiency

Education

High school diploma or GED

Tools

CDL-A

OEPA Class I Distribution License

Competent person certification

Job description

Aqua America, Inc. is hiring a Distribution Technician to support water distribution facilities in our Ohio operations. You will maintain equipment, operate mains, hydrants and service lines, and help ensure safe and reliable water delivery to customers.

This role requires a high school diploma or GED, a valid driver’s license (CDL-A preferred), and OEPA Class I Distribution License or ability to obtain. Strong communication and customer service skills are essential, with on-call availability