Public Utilities Billing Operations Lead

City of Hallandale Beach; Town of Florida (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

The City of Hallandale Beach seeks an experienced Utility Billing Operations Manager to oversee billing operations for the Department of Finance, including utility billing, customer service, and cashiering. The role emphasizes supervising staff and applying specialized knowledge to improve processes in line with city policies and regulatory requirements.

Candidates should have a Bachelor’s degree in Public Administration, Business Administration or related field, with 3+ years in public

Qualifications

• Bachelor’s Degree in Public Administration, Business Administration or related field.
• Three (3) or more years’ progressively responsible experience in public utilities billing and customer functions, including at least two years of supervisory experience.
• Must have National Incident Management System (NIMS) certification (level to be determined by job classification requirements) or obtain within one year of employment.

Responsibilities

• Oversees utility billing, customer service and cashiering for the Department of Finance.
• Leads a team, applying expertise to improve efficiency and city strategies.
• Ensures compliance with City policies, procedures and regulatory standards.

Skills

Customer service

Supervisory experience

Public administration

Education

Bachelor’s Degree in Public Administration, Business Administration or related field

Job description

The City of Hallandale Beach seeks an experienced Utility Billing Operations Manager to oversee billing operations for the Department of Finance, including utility billing, customer service, and cashiering. The role emphasizes supervising staff and applying specialized knowledge to improve processes in line with city policies and regulatory requirements.

Candidates should have a Bachelor’s degree in Public Administration, Business Administration or related field, with 3+ years in public