Utilities & Parking Customer Care Specialist

City of Sioux Falls; Sioux Falls (SD); On-site; USD 36,000 - 48,000; Full time

Job summary

City of Sioux Falls is seeking a friendly, knowledgeable voice to help customers navigate water, sewer, electric, and parking accounts. You will answer calls, respond to emails, assist face-to-face, and resolve billing questions with clear communication and accuracy.

This role centers on delivering excellent service and being a calm problem-solver. The position requires a high school diploma or GED plus two years in customer service or accounting; an associate degree in finance/accounting is

Qualifications

• Graduation from high school or GED with a minimum of two years' experience in customer service and/or accounting environment.
• Associate degree in finance/accounting desirable.

Responsibilities

• Answer phone calls and respond to emails from customers.
• Assist customers face-to-face.
• Resolve billing questions accurately and clearly.
• Explain complex utility information in a simple way.
• Provide excellent customer service and stay organized.

Skills

Customer service experience

Accounting environment exposure

Communication skills

Education

High school diploma or GED

Associate degree in finance/accounting desirable

Job description

City of Sioux Falls is seeking a friendly, knowledgeable voice to help customers navigate water, sewer, electric, and parking accounts. You will answer calls, respond to emails, assist face-to-face, and resolve billing questions with clear communication and accuracy.

This role centers on delivering excellent service and being a calm problem-solver. The position requires a high school diploma or GED plus two years in customer service or accounting; an associate degree in finance/accounting is