Water Billing & Customer Support Specialist

Village of Hoffman Estates; Hoffman Estates (IL); On-site; USD 33,000 - 47,000; Part time

Benefits offered by this job

2 weeks vacation (part-time)

12 sick days

4 floating holidays

IMRF pension

8 holidays

Medical/dental/vision insurance

Job summary

Village of Hoffman Estates seeks a part-time Water Billing Clerk to manage day-to-day utility billing tasks, answer inquiries, and maintain accounts. The role handles bill preparation, notices, and reporting, with a focus on accuracy and customer service in a municipal setting.

The position offers a 25-hour work week, starting hourly rate of $23.6331 with a full range to $34.2303. Benefits include vacation, sick days, and pension options for part-time staff, along with medical/dental/vision

Qualifications

• Experience with data entry and daily/monthly reporting in a billing environment.
• Customer service or billing experience is a plus.
• Familiar with meters and water utility billing processes.

Responsibilities

• Answer inquiries by phone and in person regarding account status and usage.
• Explain billing ordinances and expedite delinquent collections.
• Prepare and mail water bills and shut-off notices; post readings to accounts.

Skills

Reading comprehension

Listening skills

Verbal communication

Written communication

Education

High school education with vocational training

High school diploma or GED

Two or more years of college coursework

Associate's degree (A.A.)

Bachelor's degree (B.A.)

Master's degree (M.A.)

Doctoral degree (PhD)

Tools

Accounting software

Billing software

Water utility software

Spreadsheet software

Database software

Word Processing

Job description

Village of Hoffman Estates seeks a part-time Water Billing Clerk to manage day-to-day utility billing tasks, answer inquiries, and maintain accounts. The role handles bill preparation, notices, and reporting, with a focus on accuracy and customer service in a municipal setting.

The position offers a 25-hour work week, starting hourly rate of $23.6331 with a full range to $34.2303. Benefits include vacation, sick days, and pension options for part-time staff, along with medical/dental/vision