Part-Time Utility Billing & Customer Support Specialist

Palm Beach County League of Cities; Florida; On-site; USD 28,000 - 35,000; Part time

Job summary

The City of Lake Worth Beach is seeking a Customer Service Representative – Part-Time to handle customer questions, payments, and billing inquiries with courtesy and professionalism. This role is a part-time, non-bargaining position scheduled for 29 hours per week, with an hourly rate of $20.50–$25.63.

Work will be in the Customer Service Utilities Office at 120 North Federal Highway, Suite 104 Lake Worth Beach, FL 33460.

Qualifications

• Receives inquiries from customers, contractors, and other city departments by telephone, email, fax, or in person.
• Answers customer requests or inquiries concerning services, products, billing, and equipment.
• Verifies customer account and active services using various databases and software applications.
• Researches customer account information to explain services, charges, and adjustments.
• Logs customer complaints, creates service requests, and routes to the appropriate department(s).
• Receive utility payments through mail and in person and post to proper account. Balance at end of day.
• Assist customers in establishing new service. Also assist with closing or transferring accounts.
• Collect money for new services and deposits.
• Maintains and files generated service requests.
• Other duties as assigned.

Responsibilities

• Handle inquiries from customers via phone, email, fax, or in person.
• Process payments and post to customer accounts.
• Verify account status using databases and software.
• Create service requests and route to appropriate departments.
• Assist with establishing new services and account transfers.

Skills

Effective communication

Customer service

Data entry

Tools

Databases

Job description

The City of Lake Worth Beach is seeking a Customer Service Representative – Part-Time to handle customer questions, payments, and billing inquiries with courtesy and professionalism. This role is a part-time, non-bargaining position scheduled for 29 hours per week, with an hourly rate of $20.50–$25.63.

Work will be in the Customer Service Utilities Office at 120 North Federal Highway, Suite 104 Lake Worth Beach, FL 33460.