Water Billing & Customer Service Clerk (Part-Time)

Village of Hoffman Estates; Illinois; Vor Ort; USD 33.000 - 47.000; Teilzeit

Benefits dieser Stelle

2 weeks vacation

12 sick days

4 floating holidays

IMRF pension

8 holidays

Medical, dental and vision insurance

Zusammenfassung

The Village of Hoffman Estates is seeking an engaged Water Billing Clerk to handle daily data entry and reporting for the utility billing system. The role includes generating water bills, processing notices, answering resident inquiries, and maintaining account records with accuracy.

Primary duties involve reading meter data, posting to the billing system, and handling routine customer interactions in a courteous and professional manner. Part-time schedule applies with standard benefits.

Qualifikationen

• High school education with vocational training or better.
• Ability to enter and process data accurately and quickly.
• Basic math and reading comprehension for billing tasks.
• Experience with accounting/billing software is a plus.

Aufgaben

• Receives inquiries by phone and in person regarding accounts.
• Prepares water bills, runs reports, and posts readings.
• Responds to past-due bills and shut-offs and explains procedures.
• Maintains water billing records and supports filing activities.
• Operates billing tools and verifies accuracy of daily tasks.

Kenntnisse

Data entry

Customer service

Communication

Fast data entry

Ausbildung

High school diploma or GED

Associate degree or technical training

Bachelor's degree (optional)

Tools

Water billing software

Spreadsheet software

Word processing software

Database software

Accounting/billing/utility software

Jobbeschreibung

The Village of Hoffman Estates is seeking an engaged Water Billing Clerk to handle daily data entry and reporting for the utility billing system. The role includes generating water bills, processing notices, answering resident inquiries, and maintaining account records with accuracy.

Primary duties involve reading meter data, posting to the billing system, and handling routine customer interactions in a courteous and professional manner. Part-time schedule applies with standard benefits.