Water Accounts Specialist - Inbound Call Center

City of Norfolk, VA; Norfolk (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid holidays

Vacation and sick leave

Employer paid pension plan

Life insurance

Medical and dental coverage

457 deferred compensation

Long-term disability

Voluntary life insurance

Employer-provided parking

Job summary

The City of Norfolk, VA is seeking an Account Representative for the Water Accounts Division. In a high-volume inbound call center and lobby, you will assist customers with establishing/discontinuing service, billing inquiries, and payments, while maintaining records and processing cash transactions.

You will perform data entry, respond to inquiries online or by fax, and support field operations by handling work orders and dispatcher communications.

Qualifications

• One year of inbound call center customer service experience.
• Experience handling cash transactions and processing payments.
• Proficiency with Microsoft Excel and basic data entry skills.

Responsibilities

• Maintain/Establish/Terminate customer accounts by verifying and updating information.
• Respond to inquiries about consumption and services billed via phone, in person or online.
• Process payments, reconcile cash drawers, and generate reports in billing systems.

Skills

Customer service

Cash handling

Data entry

Microsoft Excel

Tools

Billing systems

Job description

The City of Norfolk, VA is seeking an Account Representative for the Water Accounts Division. In a high-volume inbound call center and lobby, you will assist customers with establishing/discontinuing service, billing inquiries, and payments, while maintaining records and processing cash transactions.

You will perform data entry, respond to inquiries online or by fax, and support field operations by handling work orders and dispatcher communications.