Water Billing & Service Specialist

City of Houston; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

City of Houston's ARA / 311 Water Customer Service team seeks a detail-oriented administrative professional to handle billing inquiries, account balances, and service requests. You will work from 2805 McKinney Street, Houston, TX, performing accurate data entry and providing courteous assistance to customers.

The role involves researching issues, coordinating with departments, guiding customers to online access, setting up payment plans, and maintaining confidentiality.

Qualifications

• Six months of administrative or customer service experience required.
• Substitution: An Associate's degree may be substituted for the experience requirement.

Responsibilities

• Deliver excellent customer service while handling inquiries related to City of Houston Water services.
• Resolve billing issues and account balances through accurate data entry and service requests.
• Assist with online account access and coordinate with departments to resolve billing concerns; manage delinquent accounts.

Skills

Customer service

Data entry

Excel

Communication

Problem solving

Education

High school diploma or GED

Associate's degree substitution for experience

Job description

City of Houston's ARA / 311 Water Customer Service team seeks a detail-oriented administrative professional to handle billing inquiries, account balances, and service requests. You will work from 2805 McKinney Street, Houston, TX, performing accurate data entry and providing courteous assistance to customers.

The role involves researching issues, coordinating with departments, guiding customers to online access, setting up payment plans, and maintaining confidentiality.