Waste Operations Leader

Waste Pro USA Inc.; Monroe (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Waste Pro USA Inc. is seeking an Operations Manager to oversee multiple facilities, coordinating transportation, hauling and support operations to ensure safe, compliant service delivery and client satisfaction.

The role emphasizes staffing, budgeting, performance metrics, safety training, and continuous improvement, with accountability for route efficiency, regulatory compliance, and building a high‑performing team.

Qualifications

• Associate's Degree or equivalent experience with minimum 3 years in transportation, construction and/or waste services.
• Minimum five (5) years of diverse management experience.
• Solid project management and resource planning capabilities.
• Ability to lead, direct, and delegate
• Prior experience and ability to effectively motivate, coach and counsel
• Ability to work well under pressure, handle multiple projects simultaneously and meet deadlines is essential
• Proficiency in using computer software applications (e.g. Microsoft Office, Outlook) to record, analyzes, report and share information.
• Must possess basic math skills; be fluent in speaking, reading, writing and understanding English.
• Specialized understanding of DOT, OSHA regulations and requirements.
• Experienced in analyzing processes, summarizing and making recommendations to managers.
• Excellent organizational and time management skills
• Strong interpersonal, analytical, written and verbal communication skills.
• Seasoned grasp of Waste industry concepts, practices and procedures.
• Demonstrated ability to work with challenging clients to build rapport.
• Experience preparing and managing to budgets and resolving employee relations issues as required.
• Ability to manage complex and dynamic situations requiring a well developed sense of strategic/tactical priorities and urgency.

Responsibilities

• Oversees day-to-day operations of the transportation, hauling and support operations, ensuring superior customer service and hauling of refuse without contamination of air, land or water.
• Formulates, manages and monitors operating metrics while diagnosing and improving processes, procedures, operational and customer service performance.
• Participates in the development of Divisional/District Operational budgets and follows best practices in measuring and monitoring.
• Ensures thorough root cause investigations for all incidents/injuries and follows up with needed training, discipline, retraining, reporting.
• Participates regularly in review of Operations department, including assisting with selection, coaching, employee discipline, performance evaluation and training.
• Provides input into termination, compensation, bonus eligibility and promotion decisions.

Job description

Waste Pro USA Inc. is seeking an Operations Manager to oversee multiple facilities, coordinating transportation, hauling and support operations to ensure safe, compliant service delivery and client satisfaction.

The role emphasizes staffing, budgeting, performance metrics, safety training, and continuous improvement, with accountability for route efficiency, regulatory compliance, and building a high‑performing team.