Waste Operations Supervisor - Safety & Route Excellence

WIN Waste Innovations; Londonderry (NH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive annual bonus

Industry leading benefits

Multiple and flexible medical plans

Outstanding PTO program

Floating Holidays

Strong 401k program and company match

Tuition reimbursement plan

College loan reimbursement

College scholarship program for depend

Parental Leave Program

Inclusive culture

Employee engagement events

Employee resource groups

Job summary

WIN Waste Innovations is seeking an Operations Supervisor to oversee hauling activities across commercial, residential, roll-off and container delivery/pickup. You will supervise drivers and helpers and collaborate with the Operations Manager to implement safety and efficiency initiatives.

The role emphasizes safety leadership, route optimization, and driving customer satisfaction while managing labor hours and disposal expenses. A hands-on leader with 1–3 years supervisory experience is ideal.

Qualifications

• Direct and supervise staff.
• Demonstrated problem-solving, analytical, critical-thinking and decision-making skills.
• Collaborative; builds and works with teams.
• Creative thinker who challenges conventional solutions.
• Demonstrates and promotes safety and ethical behavior
• 1-3+ year of lead or supervisory experience.

Responsibilities

• Understand and provide leadership to achieve and communicate about safety goals and objectives.
• Work to remove unsafe conditions or situations from drivers' routes.
• Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards.
• Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain and effective loss control and safety program.
• Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees.
• Understand missed pickup goals and meet or exceed expectations related to those goals.
• Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders.
• Interact with customers to solve and rectify any issues and improve the overall customer experience.
• Serve as a positive representative of the Company to drive customer satisfaction and loyalty to the Company.
• Establish productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses per established and agreed plans.
• Lead drivers to exceed productivity goals and expectations for all routes.
• Create, modify and improve routes to maximize density and improve efficiency.
• Reduce route hours to the extent possible with techniques such as service conversions and container upsizing.
• Execute other operational plans to help achieve or exceed the division's budgeted goals.
• Understand, support and execute service delivery while actively supporting maintenance and the operational role in fleet quality and maintenance.
• Create a collaborative, communicative team environment and drive employee engagement with the Company.
• Build and develop talent on the team, understand employees' career goals and provide coaching to get employees ready for advancement with the Company.
• Maintain positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, co-workers and management.

Skills

Staff supervision

Problem-solving

Collaborative

Creative thinker

Safety & ethics

Lead/supervisory experience

Job description

WIN Waste Innovations is seeking an Operations Supervisor to oversee hauling activities across commercial, residential, roll-off and container delivery/pickup. You will supervise drivers and helpers and collaborate with the Operations Manager to implement safety and efficiency initiatives.

The role emphasizes safety leadership, route optimization, and driving customer satisfaction while managing labor hours and disposal expenses. A hands-on leader with 1–3 years supervisory experience is ideal.