Office Admin - Washington, DC

LAZ Parking; Washington (District of Columbia); On-site; USD 40,000 - 55,000; Full time

Job summary

LAZ Parking is seeking an enthusiastic Office Administrator in Washington, DC. In this role, you will be the first point of contact for our company, responsible for greeting visitors and providing exceptional customer service. Your duties will include managing phone inquiries, handling correspondence, and assisting with administrative tasks for the management team.

Applicants should have a high school diploma or GED and at least 2 years of experience in an administrative support role. Proficiency in Microsoft Office applications is necessary.

Qualifications

• 2+ years in an administrative support role required.
• Strong customer service experience.
• Ability to communicate professionally and effectively.

Responsibilities

• Answer telephone calls promptly and provide excellent customer service.
• Greet, welcome, and direct visitors appropriately.
• Maintain office supply inventories and process orders.

Skills

Customer service

Communication

Microsoft Office

Teamwork

Education

High school diploma or GED

Tools

Excel

Word

PowerPoint

Job description

The Spirit of the Position

The Office Administrator is an enthusiastic and charismatic individual who greets each day and every person with a smile. S/he is the first point-of-contact for the company and, as such, sets the tone for an individual's experience at LAZ Parking as well as providing administrative support to the management team. Primary responsibilities include greeting and creating a welcoming atmosphere for our employees, customers and clients, proving excellent service, answering all inbound calls, helping to resolve inquiries and complaints in a positive manner, and handling the flow of in-person and phone inquiries efficiently while ensuring that all other front‑desk responsibilities are completed accurately and in a timely manner.

Office Administrator is responsible for handling phone calls, monthly parkers and help desk requests during office hours of Monday through Friday. Proficiency in computers a must, Office system experience preferred.

Principal Job Duties

• Answer telephone calls promptly and provide excellent customer service for clients, customers, employees, applicants, and managers.
• Greeting, welcoming and directing visitors appropriately.
• Operating a multi‑line phone system.
• Scanning, faxing and filing.
• Maintaining a clean and welcoming reception area.
• Managing conference room schedules.
• Maintain office supply inventories and process orders as needed.
• Ensure that the front desk is attended and phones are answered at all times during office hours.
• Open and distribute mail on a daily basis, including mail to and from the LAZ Home Office.
• Assist managers with daily revenue reporting and bank deposits.
• Assist with parking badges.
• Process validation requests and ensure all are authorized by departments prior to printing and delivering.
• Manage the supply of office equipment, machines, or properties to the office.
• Coordinate the repair and service of office equipment.
• Prepare correspondence, reports, memorandums, applications, certificates, permits, and other materials from copy, rough drafts, and other sources.
• Receive, distribute, and organize incoming and outgoing correspondence and files.
• Establish and maintain filing systems.
• Other related duties as assigned.

Education

High school diploma or GED required.

Experience

• 2+ years in an administrative support role is required.
• Data entry experience is preferred but not required.
• Strong customer service experience.
• Parking industry experience is preferred but not required.

Skills

• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend the English language.
• Must be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrates the ability to seek improvement.
• Excellent team‑building and interpersonal skills.
• Knowledge of Excel, Word, PowerPoint and General Microsoft Office Applications.

Physical Demands

Ability to lift, push and pull at least 10 pounds. This is largely a sedentary role; however, some filing is required. The work will require the ability to lift files and file boxes, open filing cabinets, and bend or stand as necessary. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status

Exempt

Equal Employment Opportunity Statement

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.