Parking Attendant

LAZ Parking; West Hollywood (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

LAZ Parking is seeking a Parking Lot Attendant in West Hollywood, California. The role involves greeting customers, maintaining cleanliness at the parking location, and ensuring customer satisfaction. Candidates should possess strong customer service skills and the ability to work independently in often challenging situations. Physical demands include long periods of standing and moving equipment. This position offers an engaging work environment with opportunities for growth within the company.

Qualifications

• Strong customer service skills and abilities.
• Ability to mitigate challenges with a positive attitude.
• Demonstrate urgency and timeliness.

Responsibilities

• Greet customers and develop rapport.
• Complete required paperwork accurately.
• Assist customers and direct traffic.
• Maintain cleanliness and functionality of parking equipment.
• Ensure the location is safe and address hazardous conditions.

Skills

Strong customer service skills

Ability to work independently

Ability to communicate professionally

Flexibility to work at multiple locations

Ability to handle challenging situations

Decision-making

English language proficiency

Job description

Parking Lot Attendant

LAZ Parking operates hundreds of parking spaces across the country.

Responsibilities

• Greet customers by name, be responsive and timely in correspondence and problem resolution, and display a caring attitude by developing rapport with the customer base.
• Complete all required paperwork and reports accurately and efficiently to account for any and all collected parking revenues.
• Assist customers in lobbies, lanes, and the parking office; help direct traffic.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can‑do attitude, and willingness to help at all times.
• Accept monthly and debit payments and process credit cards.
• Keep the parking location clean – sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, etc.
• Maintain and repair any malfunctioning parking equipment to ensure appropriate access for customers.
• Be in the correct LAZ Parking uniform, on time, and ready to work when scheduled.
• Work with and without supervision and follow directions from supervisors when requests are made.
• Inform all people loitering to move off property or call the non‑emergency police number for support.
• Ensure the location is safe and address any potential hazardous conditions.
• Other related duties as assigned.

Experience

• Strong customer service skills and abilities.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to work independently and multi‑task.
• Ability to communicate professionally and effectively with all levels of the organization and outside customers and clientele.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrate a sense of urgency and timeliness.

Skills

• Willingness to be flexible and work at multiple facility locations.
• Ability to handle challenging and at times, emotionally charged situations.
• Ability to speak, read, and comprehend the English language.
• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).

Physical Demands

• Standing and walking for long periods of time (95 to 100% of the time).
• Lifting and moving parking equipment.
• Sweeping and changing signage when needed.
• No sitting is allowed unless on break and off property.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status

Non‑Exempt

Equal Employment Opportunity (EEO)

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E‑Verify.