Mid-Atlantic Regional Operations - Office Manager

LAZ Parking; Washington (District of Columbia); On-site; USD 45,000 - 60,000; Full time

Job summary

LAZ Parking in Washington, DC is seeking an Office Manager to oversee administrative functions for the Port of Galveston Shuttle Operations. You will support programs, initiatives, and the operational needs of the shuttle team, ensuring smooth daily office activities and accuracy in driver records.

Responsibilities include managing phones and emails, maintaining DOT/non-DOT driver files, onboarding support, payroll accuracy for drivers, and preparing reports for leadership.

Qualifications

• 4+ years of administrative experience.
• High School Diploma or equivalent required; Associate's degree preferred.

Responsibilities

• Manage daily office operations, including phones, emails, supplies, filing, and vendor coordination.
• Maintain records for DOT and non-DOT drivers and renewals.
• Assist with driver onboarding, training coordination, and schedule/route communications.
• Support scheduling, attendance tracking, and payroll accuracy for shuttle drivers.
• Prepare reports, logs and incident documentation for leadership.
• Coordinate meetings, travel, and admin support for managers and visiting teams.
• Assist with inquiries and escalate issues as needed.
• Support safety and maintenance coordination and vehicle service tracking.
• Help during peak cruise operations with dispatch, communication, and check-in.
• Identify and solve administrative or operational issues proactively.

Skills

Office 365

Excel

Word

Multitasking

Team collaboration

Organization

Communication

Time management

Problem-solving

Attention to detail

Confidentiality

Education

High School Diploma

Associates Degree

Tools

DOT files management

Driver qualification file knowledge

Job description

Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED!

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we're the experts!

The Spirit of the Position:

The Office Manager oversees the management of administrative functions for LAZ Port of Galveston Shuttle Operations. As a company devoted to promoting an employee-focused servant leadership culture, the Office Manager will support the programs and initiatives and help to support the individual and administrative needs of the operation.

RESPONSIBILITIES:

• Manage daily office operations, including phones, emails, supplies, filing, and vendor coordination.
• Maintain organized records for DOT and non-DOT drivers, including Driver Qualification Files, medical cards, licenses, and compliance renewals.
• Assist with driver onboarding, paperwork, training coordination, and communication of schedule or route updates.
• Support scheduling, attendance tracking, and payroll accuracy for all shuttle drivers.
• Prepare reports, logs, incident documentation, and operational data for leadership.
• Coordinate meetings, travel, and administrative support for operations managers and visiting teams.
• Assist with customer, port partner, and internal inquiries, escalating issues as needed.
• Support safety and maintenance coordination, including vehicle service tracking and documentation.
• Help during peak cruise operations by supporting dispatch, communication, and check-in processes.
• Identify and solve administrative or operational issues proactively.
• Other related duties and projects as assigned.

EDUCATION:

• High School Diploma or equivalent
• Associates Degree preferred but not required

SKILLS:

• Advanced knowledge of Microsoft Office 365 including Excel and Word, strong Internet skills using external websites.
• Proven ability to manage multiple tasks through to completion in a fast-paced environment.
• Ability to work well with team members as well as independently.
• Strong organizational skills.
• Ability to communicate with all levels of the organization.
• Demonstrated ability to prioritize and manage time in order to meet set deadlines.
• Proven problem-solving abilities.
• Attention-to-detail and high-level of accuracy required.
• Commitment to confidentiality required.

EXPERIENCE:

• 4+ years administrative experience.
• High School Diploma or equivalent required; Associates Degree preferred

Physical Demands:

• Ability to lift, push and pull at least 25 pounds.
• Ability to sit or stand for extended periods of time
• Ability to use a computer for extended periods of time

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt; full-time

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.