Valet Captain

LAZ Parking; Cincinnati (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

LAZ Parking in Cincinnati is seeking a Supervisor who will ensure staff compliance and promote customer satisfaction. Qualifications include supervisory experience and knowledge of Microsoft Office.

You'll lead a team, manage schedules, and resolve any customer service issues while maintaining a safe and efficient working environment. The role requires flexibility in scheduling and the ability to meet physical demands.

Qualifications

• 1+ years supervisory experience.
• Knowledge of Excel, Word, Power Point.
• Ability to be flexible with schedule.

Responsibilities

• Lead and develop a team of employees at parking locations.
• Manage scheduling and training of on-site employees.
• Resolve customer service issues and promote satisfaction.

Skills

Supervisory experience

Microsoft Office applications

Customer service

Job description

About Us

Here at LAZ Parking, we often say, it's not what we do, it's the way we do it. We are more than just the fastest growing and largest privately held parking company in the country; we believe that the work we do and how we treat people can really make a difference.

The Spirit of the Position

The Supervisor ensures staff compliance with conduct rules, policies, and procedures while supervising, mentoring, and training them on daily tasks. Responsibilities also include promoting customer satisfaction, assisting customers, generating various reports, resolving service issues, and performing administrative tasks such as scheduling and processing payments.

What does a day in the life of a LAZ Supervisor look like?

• Lead, direct, and develop team of employees at parking location(s).
• Manage, plan, schedule, train and direct the activities of on‑site employees.
• Assist with periodic training as needed.
• Assist with creation of weekly team schedule.
• Resolve customer service issues or questions as needed.
• Assist in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, a can‑do attitude, and willingness to help at all times.
• Additional related duties as assigned.

What would we like you to bring to the team?

• 1+ years supervisory experience.
• Knowledge of Excel, Word, Power Point and general Microsoft Office applications.
• Parking management experience is preferred but not required.
• Ability to be flexible in schedule to meet operational needs; this may require occasionally working outside of regularly scheduled hours.

If you are:

• Dynamic. Charismatic, full of energy, and happy to help in any way you can.
• Dependable. Responsible is your middle name. You never disappoint because it's not in your nature.
• Good under pressure. You don't fold and get overwhelmed easily.
• Proficient in basic math.
• Communicate professionally and effectively.
• A team player. Open to different opinions and can help motivate your team.
• Capable of working in an unsupervised setting.

Physical Demands

• Willingness to work in the elements—heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 50 lbs.
• Ability to stand, walk and run for extended periods of time.
• Ability to bend, stoop, squat and lift frequently throughout a shift.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status

Non-Exempt

Equal‑Opportunity Employer

LAZ Parking is an equal‑opportunity employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

Other

LAZ Parking participates in E‑Verify.