Warranty Solutions Coordinator — New Homes

Paycom - ATS; Jacksonville (FL); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Life Insurance

401(k) with match

Gym Membership Reimbursement

Career Development

Job summary

Southern Impression Homes in Jacksonville, FL is seeking a Warranty Work Order Coordinator to manage warranty requests from initial notification through completion, coordinating with homeowners, property management, trade partners, and vendors.

The role emphasizes timely, professional service, accurate documentation, and adherence to service standards, with weekend and after-hours availability as needed.

Qualifications

• Requires a high school diploma or equivalent.
• Two+ years of experience in customer service or warranty coordination preferred.
• Knowledge of residential construction and home systems preferred.
• Strong organization, communication, and problem-solving skills.
• Proficiency with Microsoft Office and company systems.

Responsibilities

• Receive and document warranty requests from homeowners and management teams.
• Evaluate issues and determine coverage and appropriate actions.
• Create, assign, and manage warranty work orders to trades/vendors.
• Coordinate access, inspections, repairs, and follow-up with homeowners and partners.
• Maintain accurate warranty records and prepare closeout documentation.
• Communicate status and deadlines to stakeholders and escalate when needed.

Skills

Customer service

Coordination

Problem-solving

Communication

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

Southern Impression Homes in Jacksonville, FL is seeking a Warranty Work Order Coordinator to manage warranty requests from initial notification through completion, coordinating with homeowners, property management, trade partners, and vendors.

The role emphasizes timely, professional service, accurate documentation, and adherence to service standards, with weekend and after-hours availability as needed.