Warranty & Service Experience Coordinator

Paylocity; Meridian (ID); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

401K

PTO / Sick Time

8 Paid Holidays + 1 Flex Holiday

Medical, dental and vision insurance

Life and AD&D Insurance

Disability Insurance

Identity Theft Protection

Flexible Spending Accounts

Employee Assistance Program

Discount on our windows and doors

Employee discounts on travel, apparel,

Job summary

Renewal by Andersen in Meridian, ID is seeking a Warranty Coordinator to be the main contact for homeowners throughout the warranty and service process. You will coordinate claims, service requests, and appointments while keeping clear communication with customers, technicians, and internal teams.

The ideal candidate is organized, detail oriented, and comfortable managing a high volume of service activity. You will gather information, set expectations, schedule visits, and document all steps to

Qualifications

• Experience in customer service or service coordination.
• Strong organizational and communication skills.
• Ability to manage high volume of service requests.
• Proactive and empathetic communication with homeowners.
• Proficiency with CRM and scheduling platforms.

Responsibilities

• Serve as a primary contact for homeowners regarding warranty and service needs.
• Gather information to understand issues and guide through warranty process.
• Coordinate service scheduling with field technicians across territories.
• Maintain an active service pipeline and prioritize requests.
• Communicate professionally via phone and email and follow up.
• Maintain accurate documentation of interactions and work orders.

Skills

Customer service

Communication

Organization

Time management

Problem solving

Team collaboration

Adaptability

Tools

CRM software

Scheduling platforms

Service management systems

Job description

Renewal by Andersen in Meridian, ID is seeking a Warranty Coordinator to be the main contact for homeowners throughout the warranty and service process. You will coordinate claims, service requests, and appointments while keeping clear communication with customers, technicians, and internal teams.

The ideal candidate is organized, detail oriented, and comfortable managing a high volume of service activity. You will gather information, set expectations, schedule visits, and document all steps to