Warranty & Service Coordinator – Homeowner Experience

Andersen LLC; Meridian (ID); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

$25 per hour

401K

PTO / Sick Time

8 Paid Holidays plus 1 Flex Holiday

Medical, dental and vision insurance

Life and Accidental Death & Dismemberm

Job summary

Renewal by Andersen in Meridian, ID is seeking a Warranty Coordinator to be the main contact for homeowners throughout warranty and service, coordinating claims, scheduling, and communications. You will manage a high volume of service activity, gather information, schedule field techs across territories, and maintain accurate records while delivering an exceptional customer experience.

Ideal candidates have strong communication, organization, and problem-solving skills; experience in customer

Qualifications

• Exceptional verbal and written communication skills.
• Strong customer service mindset with a genuine desire to help others.
• Ability to build rapport and communicate effectively with a wide variety of people.

Responsibilities

• Serve as a primary contact for warranty and service needs.
• Gather information and guide homeowners through the warranty process.
• Schedule and coordinate service appointments for field technicians.
• Maintain an active service pipeline and ensure timely follow-up.
• Record detailed service interactions and update workflows.

Skills

Exceptional communication

Customer service oriented

Organization and time management

Multi-tasking

Problem solving

Team collaboration

CRM systems

Tools

CRM systems

Job description

Renewal by Andersen in Meridian, ID is seeking a Warranty Coordinator to be the main contact for homeowners throughout warranty and service, coordinating claims, scheduling, and communications. You will manage a high volume of service activity, gather information, schedule field techs across territories, and maintain accurate records while delivering an exceptional customer experience.

Ideal candidates have strong communication, organization, and problem-solving skills; experience in customer