Home Improvement Customer Experience Coordinator

Lever Organic; United States; On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

401k with company match

PTO & holidays

Career growth

Job summary

Renewal by Andersen of Oregon and SW Washington is hiring a Customer Care Coordinator to serve as the primary contact for homeowners, coordinating with internal teams and field operations to move projects forward smoothly. This in-office role emphasizes clear communication, proactive updates, and professionalism across the customer journey.

Ideal candidates bring 2–5+ years in customer service, strong communication, and a detail-oriented approach.

Qualifications

• 2-5+ years in a customer service or support role.
• Strong written and verbal communication skills.
• High attention to detail, follow-through, and time management.
• Proven ability to work independently and take initiative.
• Ability to assess issues quickly and propose effective solutions.
• A clear understanding of the customer journey and the importance of experience at every stage.
• Preferred experience in a home improvement or customer success environment, project coordination or scheduling and familiarity with product ordering and inventory processes.

Responsibilities

• Respond to inbound calls, emails, and texts from customers and internal contacts in a timely, professional manner.
• Provide clear, proactive updates to homeowners regarding their installation status.
• Research and follow through on customer inquiries; escalated issues to the appropriate team as needed.
• Collaborate with departments across the organization to ensure accurate and timely communication on customer needs.
• Support homeowners with logistical changes, reschedules, and service-related questions.
• Maintain detailed records in Salesforce and other internal platforms.
• Contribute to a positive team environment through excellent communication and reliability.
• Conduct basic quality checks and assist with pulling products from the warehouse as needed.
• Occasional field site visits for hands-on learning and training opportunities.

Skills

Customer service

Communication

Organization

Independence

Problem solving

Customer focus

Tools

Salesforce

Five9

Microsoft Office

Job description

Renewal by Andersen of Oregon and SW Washington is hiring a Customer Care Coordinator to serve as the primary contact for homeowners, coordinating with internal teams and field operations to move projects forward smoothly. This in-office role emphasizes clear communication, proactive updates, and professionalism across the customer journey.

Ideal candidates bring 2–5+ years in customer service, strong communication, and a detail-oriented approach.