Customer Experience Coordinator - Windows & Doors

Renewal-By-Andersen-Metro-; Indianapolis (IN); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

Life insurance

401(k) match

Student loan repayment

Tuition reimbursement

Employee perks discount

PTO & holidays

Job summary

Renewal by Andersen - Indianapolis, IN is seeking a Service Coordinator to connect with our existing customers about warranty and service requests, manage schedules for service technicians, and resolve issues regarding their windows.

You will work directly with our operations leadership team to learn and grow in your knowledge of doors and windows, thriving in a fast-paced environment to manage post-sale communication with customers.

Qualifications

• Must have customer service experience and solving customer issues.
• Excellent verbal and written communication skills.
• Comfortable utilizing a CRM system and Microsoft Office.

Responsibilities

• Collaborate with field operations to resolve customer issues.
• Order parts, transfer data between software, update reports.
• Answer inbound calls and make outbound calls to customers.
• Address concerns and resolve any issues with windows/doors.
• Maintain voicemails, emails, escalated customers, and reviews.
• Research service requests and provide updates internally and externally.
• Communicate current issues with the operations team.

Skills

Customer service

Verbal & written communication

CRM usage

Microsoft Office

Tools

CRM software

Microsoft Office

Job description

Renewal by Andersen - Indianapolis, IN is seeking a Service Coordinator to connect with our existing customers about warranty and service requests, manage schedules for service technicians, and resolve issues regarding their windows.

You will work directly with our operations leadership team to learn and grow in your knowledge of doors and windows, thriving in a fast-paced environment to manage post-sale communication with customers.