Home Warranty & Service Coordinator

Renewal; Meridian, Northern (ID, KY); Hybrid; USD 30,000 - 39,000; Full time

Benefits offered by this job

401K

PTO/Sick Time

Medical, dental and vision insurance

Life and AD&D Insurance

Disability Insurance

Flexible Spending Accounts

Employee Assistance Program

Discount on our windows and doors

Job summary

Renewal by Andersen in Meridian, ID is seeking a Warranty Coordinator to be the main point of contact for homeowners throughout the warranty and service process, coordinating claims, service requests, and appointments with technicians and internal teams.

The role emphasizes organization, clear communication, and a customer-first approach in a high-volume environment, with a focus on delivering an exceptional homeowner experience from initial contact through completion.

Qualifications

• Excellent verbal and written communication.
• Strong customer service mindset.
• Ability to manage high volume service coordination.
• Detail oriented with strong organization.
• Experience with customer service or warranty administration.

Responsibilities

• Serve as primary point of contact for homeowners regarding warranty and service needs.
• Coordinate service scheduling and appointments.
• Maintain accurate records of service activity and communications.
• Communicate with homeowners, technicians, and internal teams.
• Follow up on requests to ensure timely resolution.
• Provide exceptional customer experience.

Skills

Communication

Customer service

Organizational skills

Time management

Empathy

Problem solving

Teamwork

Tools

CRM systems

Scheduling platforms

Service management systems

Job description

Renewal by Andersen in Meridian, ID is seeking a Warranty Coordinator to be the main point of contact for homeowners throughout the warranty and service process, coordinating claims, service requests, and appointments with technicians and internal teams.

The role emphasizes organization, clear communication, and a customer-first approach in a high-volume environment, with a focus on delivering an exceptional homeowner experience from initial contact through completion.